レビューありがとうございます。 お部屋に問題があったとのこと、申し訳ございません。ご指摘いただきありがとうございます。 これらの問題に関して、関連部門は話し合われました。 ゲストの期待に応えるために、ホテルの特定の側面を改善するためにこれを使用したため、率直なレビューに感謝します。 このたびは、お時間を割いてご報告いただきありがとうございます。 私たちはより良いものにするためにフィードバックを使用します。

Dear Osamu-san Thank you for your review. We are constantly working on improving our facilities. We hope to see you again soon. Regards.

Hi Cassidy, Thank you very much for taking the time to leave us a review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We have taken your feedback on board and we will strive to make improvements accordingly.Best reagrds,

Hi Anthony, Thank you for the wonderful rating! We're delighted you had an exceptional experience at Arena Hotel. Looking forward to welcoming you back!Kind regards,

Hi Ashley, Thank you for taking the time to review our hotel. We appreciate the time you have taken to leave us a review. If you have any specific suggestions or concerns, please feel free to share them with us so we can address them promptly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

Hi Peter, Thank you for taking the time to share your feedback with us. We are disappointed to hear that your experience did not meet your expectations. We apologize for any inconveniences you encountered during your stay.We hope you will consider giving us another chance to provide you with a more pleasant stay in the future.Best regards,

Hi Mitzi, Thank you for your feedback and for choosing to stay with us. We're delighted to hear that you had a nice, quiet, clean, and safe stay. However, we sincerely apologize for the inconvenience you experienced with the late checkout not being communicated to our cleaners. This should not have happened, and we are reviewing our procedures to prevent this from occurring in the future. Your comfort and privacy are of the utmost importance to us, and we regret any disturbance this may have caused. We hope to welcome you back for an even better experience in the future.

Dear valued guest,Thank you for taking the time to leave us a perfect review! We're thrilled to hear that you found our hotel to be a great value for the price. We appreciate your feedback regarding the shower screen and will address this to ensure a more comfortable stay for our future guests. We hope to welcome you back soon for another enjoyable stay.Best regards,

Hi Phillip,Thank you for taking the time to share your feedback with us. We're pleased to hear that despite the unexpected change in your travel plans, you found our hotel to be a convenient choice during your stay in the suburbs of Sydney.We appreciate your understanding regarding the room size, as we do operate as a small hotel with cozy accommodations. It's great to know that the bed provided you with a comfortable night's rest, and we're glad our laundry facilities were of use to you.It's wonderful that you were able to explore the local area easily with the nearby bus stop, and that it allowed you to venture over to Burwood for some great food. We always strive to offer value for money, and we're pleased that you found our hotel to be a reasonable option in a pinch.Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future, perhaps under more favorable travel circumstances.Safe travels!Best regards,

Hi Amy,Thank you so much for taking the time to share your wonderful review! We're delighted to hear that you had a consistently good stay with us. It's fantastic to know that our hotel's location, proximate to local shops, and its convenient distance to Qudos Bank Arena, added to the overall enjoyment of your visit.Our team strives to provide a memorable experience, and your positive feedback is truly appreciated. We look forward to welcoming you back for another exceptional stay whenever your travels bring you to the area.Warm regards,

Hi Allan,Thank you for taking the time to share your feedback with us! We are thrilled to hear that you enjoyed your stay at our 5-star hotel and that the complimentary parking added to the overall convenience of your experience. Ensuring our guests have easy accessibility is a top priority, and we're delighted to know that it contributed to your positive impression.We appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional stay in the future. If there's anything specific you'd like to highlight or suggest for improvement, please feel free to share—we always strive to exceed our guests' expectations.Thank you once again for choosing our hotel, and we look forward to hosting you again soon!Best regards,

Hi Nancy,Thank you for taking the time to share your feedback about your recent stay with us. We sincerely apologize for the challenges you encountered during your visit, and we truly appreciate your honesty, such a champion! We take all guest feedback seriously as it helps us identify areas for improvement.We are deeply sorry to hear about the cleanliness issues you experienced in your room, as well as the condition of the sheets. This is not the standard we strive to uphold, and we assure you that we are investigating and addressing these concerns with our housekeeping team to prevent similar incidents in the future.Regarding the smell of cigarette smoke from outside the building, we understand how unpleasant this can be for non-smoking guests, and we do take steps to enforce our non-smoking policy more diligently. In regards to traffic noise you can always request for a quiet room facing away from the highway – subject to availability. Unfortunately, we do try our best to reduce noise from the highway as much as possible, however, as we are located right next to a major highway in NSW some road noises are beyond our control. If you see our parking policy which is both available online and clearly visible at the hotel reception. Car parking is free of charge for standard sized vehicles (one parking space per room). Parking fees apply for guests needing more than one parking space, such as (but not limited to) vehicles with trailers, buses, or trucks. Cockroaches are a banned guest at the hotel, they do try to squat on the property when weather gets warm and humid, however, our pest control measures are always reinforced with regular pest control services.Please accept our sincere apologies for falling short of your expectations. When reserving a room at any accommodation I suggest you always have a read through the hotel and your reservations policy, especially in regards to parking when your staff are driving three 16 tonnes trucks and are planning to park in a standard sized parking space for passenger vehicles. Thank you for bringing these matters to our attention, and we appreciate your understanding as we work diligently to address these issues.

Hi Kokie,Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and appreciated our reasonable prices, pet-friendly policy, and complimentary parking. It is wonderful to know that you found our location easily accessible and that the breakfast area added to the overall convenience of your visit.We sincerely appreciate your constructive feedback regarding the cleanliness of the rooms. Rest assured, we take your comments seriously and will work diligently with our housekeeping team to address this matter and make necessary improvements. Your insights are invaluable as we strive to enhance the overall experience for our guests.We are grateful for your recommendation and are thrilled to hear that you would consider staying with us again. We look forward to the opportunity of welcoming you back and ensuring a flawless experience on your next visit.Thank you once again for choosing to stay with us, and we truly appreciate your valuable feedback.

Hi Carly,Thank you for taking the time to share your feedback with us. We appreciate your decision to stay at our hotel and sincerely apologize for any aspects of your experience that may not have met your expectations.Your feedback is important to us, and we would love to learn more about your specific concerns to help us improve. If there are any particular areas where you feel we fell short, please don't hesitate to reach out to our team or share additional details so that we can address them promptly.We genuinely value your perspective, and we hope to have the opportunity to welcome you back in the future and provide you with an improved and more enjoyable stay.Thank you for choosing our hotel.Best regards,

Hi Samantha, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Kind regards,

Hi Martin, Thank you for the perfect rating! We're delighted you had an exceptional experience at Arena Hotel. Looking forward to welcoming you back!

Thank you so much for taking the time to post a review, Pravin!We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.I suggest you send a reservation request with your preferred room location e.g. a room facing away from the highway or a quite room. We try our best to accommodate for guest requests to the best of our ability. We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

Thank you so much for taking the time to post a review, Simon!We are so happy to hear that you enjoyed your stay with us, and that the facilities the hotel provided were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

Hi Selma, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Kind regards,

Hi Maryanne,Thank you for staying at Arena Hotel, & for taking the time to leave us a review. We are delighted to know that we have met your expectations of the hotel. However, i'm sorry to hear that your stay was not a perfect experience due to a noisy a/c. Since then, we have had our maintenance team carry out routine a/c maintenace in the room you have stay in to help reduce the noise issue. I do apologies for the inconvenience. We hope you see you again, in the near future. Kind Regards,

We are so happy to hear that you enjoyed your stay with us, & appreciate your continuous loyalty to the hotel. We work really hard to give our guests the best experience possible, so comments like yours are truly rewarding to hear.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

Hi Jeannie, Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority. I can see that you have been in contact with hotel management to discuss your experience in more detail.We take great pride in the service our hotel provides, and are always looking for ways to improve those services, identify training opportunities, and provide an excellent guest experience. Please refer to the ongoing email correspondences with hotel management in regards to your matter.Yours Sincerely, Arena Hotel Reservations.

Hi Wayne, Thanks for sharing your feedback. We appreciate your kind comments about our affordable prices and guest convenience. We suggest when making a reservation to request for room facing away from the highway, rooms are much much quieter.We hope to see you in the near future.

Hi Ahmad, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Arena Hotel. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!

Hi Karthik, Thank you for choosing our Arena Hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations & the facilities available. Our hotel aims to provide an excellent experience, and we are thrilled that we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future.

Hi Miro, Thanks so much for sharing your experience with us. We hope to see you again soon.

Dear Khaled, thank you for sharing feedback on your stay at Arena Hotel. I’m sorry to hear that your stay at our hotel could not satisfy you. Our housekeeping team is responsible for cleaning all rooms & reporting the conditions of the room after checking out - any damages that may have occurred during a guests stay. Unfortunately, customers do tend to show frustration & aggression towards staff when they are informed about paying for damaged hotel property. While we always try to meet at a common ground with guests, we do not tolerate guest misconduct & aggression towards staff at the hotel. Depending on the breach in hotel policy & the severity of the issue, a guest maybe banned from making any future reservations. I want to reassure you that your experience is not typical of what our guests receive unless of a guest misconduct, & we are taking your review very seriously. Kind regards, Team Arena.

Hi Jodi, Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. I am very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. I have taken your feedback on board, and we will strive to make improvements accordingly. Kind regards, Team Arena.

Thank you so much for taking the time to post a review, Narelle!We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the finest experience possible.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!

Hi Shalendra, Thank you very much for taking the time to leave us a review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We are very sorry to hear that you didn’t have a great experience in our hotel – one of our goals are to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board and appropriate departments have been spoken to, we will strive to make improvements accordingly. Pest control at the hotel is undertaken every quarter, as required. Unfortunately, due to weather such as rain or cold temperatures we may see one or two insects seeking warmer environments within the building. While these are rare occurrences, we do apologize for any inconvenience caused. With much appreciation,Shou I. Arena Hotel Reservations Team.

Hi Rodney, On behalf of our entire staff we would like to thank you for choosing to stay at Arena Hotel. We thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!

Thank you so much for taking the time to post a review, Gavin.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!Team Arena.

Thanks so much for sharing your experience with us. We hope to see you again soon.

We appreciate the time you've taken to post a review, Rodney!We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. We work really hard to give our guests the finest experience possible, so comments like yours are truly rewarding to hear.We do apologize for the poor Wi-Fi connection, from time to time when everyone is using the Wi-Fi simultaneously the connection does tend to slow down or prioritize connection to certain routers. We’d love to welcome you back soon, so don’t be a stranger. Thanks again!Team Arena.

Thank you for staying at Arena Hotel and for taking the time to share your experience with us.We're delighted to know that both staff and the rooms have met expectations. We hope to have the chance to welcome you again!Team Arena.

Hi Kurt, Thank you for taking the time to post a review of our property. We are so happy to hear that we were able to meet your expectations.We look forward to welcoming you again!

Hi Karen, Thank you for taking the time to post a review of our property. We are so happy to hear that you enjoyed your time at Arena Hotel. Our goal is always to meet & exceed guest expectations! If there's anything we can help you with during your next visit, please don't hesitate to let us know.Hope to see you again, in the near future. Team Arena Hotel

Thank you so much for taking the time to post a review, Gareth!We are so happy to hear that you enjoyed your stay with us. We work really hard to give our guests the best experience possible, so reviews like yours are truly rewarding to see.We’d love to welcome you back soon, so don’t be a stranger. Thanks again!– Team Arena Hotel.

Hi Kat, We appreciate receiving your feedback, I'm sorry to see that you weren't completely happy with your experience with us. We do apologize for not meeting guest expectations,Arena Hotel Team.

Dear Kristin,Thank you for offering up this feedback, and I’m happy to hear that our staff have met your expectations. I’m disappointed however to hear that you felt that the maintenance of the room wasn’t up to scratch. At Arena Hotel we’re always looking to improve, relevant departments have been informed regarding the issue in your room. We do have rooms that are facing away from the highway, these rooms are much quieter & can be allocated to your reservation if a guest makes a request & that there is room availability. If you ever return to the area and are in need of night’s sleep, my team and I would be honoured to host you again. -Team Arena Hotel.

Hi Kayley, I’m sorry to hear you felt that our service wasn’t up to scratch. At Arena Hotel we’re always looking to improve, reviews like this always motivate us to do better. - Team Arena Hotel.

Hi Sean, Thank you for taking the time to give us a stellar rating. We love seeing that a guest has enjoyed staying at the hotel.Looking forward to welcoming you again!

Dear HussainWe're sorry you were unhappy, let us know what was not up to your standard and we can work hard to fix the issue you experienced. Thanks for letting us know.

Dear Dale,We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Dear Guest, We're glad to hear that your expectations at the hotel have been met.Thanks for the 5 star rating, hope to see you again,Arena Hotel.

Hi Cara,We're sorry that the hotel did not meet your expectations, let us know what was not up to standard and we can work hard to fix the issue(s) you've experienced. Thanks for leaving us a review, it helps make us improve the service we provide to our customers.