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"Clean and friendly staff."

"The staff was very professional and welcoming. Rooms were clean and comfortable. Breakfast & happy hour was nice to chat and meet other travelers"

"Excellent location, right next to the Nagano train station with plenty of shopping and dining options nearby. "

"Friendly staff, quiet room and great amenities (free apple juice, tea, water and coffee in the rooms). This hotel is close to Nagano station and lots of restaurants and shops."

"Great traditional ryokan! Perfect to travel and feel the local culture! "

"The staff was friendly and nice. The van driver gave us rides to and from Snow Monkey Park and to the train station - very helpful! We enjoyed the dinner and breakfast came with the plan. We also enjoyed the inside/outside hot springs. Affordable hotel with excellent customer service!"

"We loved it there. This town is about a 15 minute walk to Shu "

"Would go again!"

"All good and friendly staff "

"Onsen was nice"

"The hospitality (service and meals) at Shiganoyu Hotel were amazing. While we did not speak Japanese and the staff did not speak English, they used a translation tool for conversation and didn't let that be a barrier. It was so comfortable for our family of 5 - very homey and welcoming. The tea and treat upon check-in was a nice surprise and delicious. The onsen was a relaxing bonus! And the food was amazing and a wonderful experience. We had 3 breakfasts and 3 dinners and they were all...

"Conveniently located by Nagano Station. A lot of restaurants nearby. Storage lockers available before check in and after check out. They offer a free donut on check in. Prepaid breakfast had a good selection. Staff was friendly and helpful. Our room was on the 6th floor overlooking the street. You pick your own amenities downstairs. "