Find hotels in Surf Estates, North Myrtle Beach

"The deferred maintenance is obvious throughout the property. Showers and “hot” tubs were cold. The toilets ran non stop and when we were told someone would come to take a look, no one showed up. Water to the building was shutoff during peak hours on our first day. My wife had to work from the room and was constantly interrupted by construction above us. The property is way overpriced and there are much better options in Myrtle Beach. Definitely keep scrolling for better options! "

"Room was not very clean. Dirt on floor. Food crumbles on the couch. Soap in shower was empty. Pools were ctowded and small for z resort that size"

"Hotel was dirty, pools rusty, dirty floors in hotel rooms, dirty elevators, carpets dirty and very old, balcony old and walls undone, rails to balcony looked unsafe when reported to front desk they didn’t care, hotel Dominican side was deplorable, owners don’t care about their guest because it shows in the upkeep. We tried to stay out of that resort as much as possible. We did not use the pools at all they were filthy to say the least. Very unpleasant stay, but for the child we tried to make the best of a horrible first time to Myrtle Beach experience. We won’t be coming back. Not there anyways. Waste of money and time.oh and the furniture was dirty with a substance on it that they didn’t care to clean nor replace. I’m totally lost at how they don’t care. Staff attitudes and all. "

"Yes the room was very enjoyable. Though there was a touch of mold on the ceiling"

"Billie Jean, Abby and Britney at the front were all wonderful and a pleasure to chat with. When we arrived, there was a long line and even though some people had zero patience, Brittney kept her cool and was still professional and warm. All the housekeeping staff were also lovely to connect with and always had smiles on their faces. The company has done a great job rebranding the hotel (I always stayed at the former Sandcastle before it was bought out) and the location is the one of the best. The staff at the on site restaurant were also friendly and welcoming. I also loved the stainless steel water bottles they provided instead of plastic. :) However, I do have a few suggestions. We only received 2 bath towels and definitely needed more. There was a large piece of wood in the bathroom that covered the sink pipes under the actual sink and it unfortunately fell on my child’s foot because it wasn’t fully screwed in. Coffee down in the lobby wasn’t made until later in the morning and it would have been nice to have it a bit earlier. Overall, it was a great stay for me and my 2 children! "

"This place was filthy! Do not stay here. "

"There was construction right next door but the balcony and pool were beautiful. "

"No way is this an 8 star hotel. Maybe 6. They don't make the beds or change the towels. One bed had a comforter and one didnt. "

"Ok I will be completely honest, do not I repeat do not look at the picture's. Take the pictures and add about 15 years worth of age on top of it. First and foremost the setup of the resort is very confusing. There is two separate buildings far apart from each other and there is no telling what building you are in until you check in. And in the second building there is no staff to help you so if you need help you have to go way down the road to get it. Secondly what’s presented in the pictures is just not the case anymore. The building is old and worn down and needs maintenance badly. As far as the rooms, we had the two bedroom suite in the second building. parking was good and ample. The room was clean and had everything you need. The beds were horrible and need to be replaced the glass doors did not lock so if you have little kids I had to constantly make sure mine weren’t on the balcony by themselves because the doors wouldn’t lock. The location was good but it took them a while to find my Expedia reservation and at first was trying to get me to repay it and cancel on Expedia. All in all I would give it a 3.5 out of 5 my family enjoyed themselves sleep was rough but hey what can I expect for spring break. If money is tight this will be ample but if it’s not I would look at better alternatives. "