Sugar Grove Family Fun Center

We were supposed to be in NYC but our flight got canceled. The lady at the front desk was so accommodating and understanding of our situation and upgraded our room. She was absolutely amazing and made our anniversary extra special. Thank you again for everything. We will definitely be back.

For a lower price, I find most chain type hotels have the same room features, comforts and views. Ice was available but not on all floors. Some of the rooms furniture is showing wear and my bottom sheet had a hole. Our first room had a leaking toilet seal, slip hazard due to puddling, we informed the desk. Maintenance quickly came up and said that he would ask to have us moved to another room. They changed our room and dropped a small fee from out bill, 70 dollars. The view of the second room was not as nice. Coffee makers were available but you had to request one to be brought to your room. Parking was a bit of a walk with luggage. Classic old hotel with some art deco touches. Staff was friendly and helpful.

I stayed at the Fairmont for my birthday and attended the BTS concert. All staff that we encountered from the bellmen outside, check in, cleaning staff were all friendly and always asked how our stay has been going. I met the director of the hotel in the elevator and he also introduced himself and if we needed anything, to mention him. 10/10 for all staff. Our room and bathroom were very clean upon arrival and spacious as well and didn’t feel like we were on top of each other and had room to move around and get ready. I also loved the signature Le Labo scent for the hotel. I would definitely recommend this hotel and will stay here the next time I’m in Chicago!