We saved up our money and chose this home to celebrate our winter holiday, as well as my birthday I share with my baby. We were so excited!In advertisement owner’s claimed they had a working fireplace, this was a huge reason we rented this vacation home for our celebration. When we contacted owner they seemed very annoyed with our call and said they “have no idea” how to work it and to “use the manual to figure it out”. I apologized for inconveniencing them but asked to please help us as it was included in our stay and was something we specifically looked for when choosing a house. Mike reluctantly stayed on the phone, trying to remember how to work it. After awhile our conversation seemed to take a lighthearted turn but, unfortunately the fireplace remained inoperable. Mike admitted, at the end of the call, that it is over 25 years old and he has known for over a year that it has needed to be replaced. My spouse and I spent well over an hour hunched down in the dirty, dead-bug filled fireplace in diagnostics, to no avail.Along with this issue the electricity in the home may be faulty as the breaker to the refrigerator flipped even though we never connected any other appliances to it. This happened while we were gone from the home, so we returned to water leaked on the floor and about 100 of food spoiled. We debated reporting these issues to VRBO but decided to just enjoy our short stay and move on. We understand that things happen and wanted to focus on the happy time
