2/10 (非常に不満)
karen
家族旅行
2024 年 5 月 22 日
気になった点 : スタッフとサービス、施設のコンディションと設備
The management at this hotel had terrible customer service. They were not able to accommodate an elderly couple and their caregiver in a first floor room. There was no way for the couple to get to a second floor room with their walkers. The property would not issue a refund even though they could not check the party in. They said it was up to Expedia to issue the refund. Expedia refused a refund stating there were no special requests entered on the reservation. C’mon, the 88 year old couple was good to make an online reservation while traveling on the road for an emergency. They deserve the benefit of the doubt and the hotel did not incur any expenses. The Days Inn in Statesboro, Ga. and Expedia demonstrated greed over service. Despicable!
karen
2024 年 5 月に 1 泊滞在