Room was large, clean , nice, looked like halls and room carpets have been recently renovated. Parking was easy . Room staff was good. However front desk / management was understaffed, ambivalent (1 with two or more others sitting in office chatting, customers waiting) on four occasions we had to interface . Homeless hang in the drop off drive panhandling or in our case person said they were a valet and asked to take our bags and car. Almost did it as person was dressed in black shirt and pants and hat , until upon handing him a bag we recognized he was NOT a valet. We locked the car to ck in and get a garage pass. We told the front desk clerk who’s tag said supervisor, about the man posing as a valet, he did not acknowledge or respond at all and just went about cking us in. Bizarre, like he was tired of hearing about it. There was a guard in the lobby the one night we walked in after 11pm but she was on the couch speaking with others. They have restricted the entrance to half the entry doors working. Never felt threatened but definitely head was on a swivel as upon every exit or entry to the hotel panhandlers were present. Better management and focus on guest safety would add a star. If going to Barnes location is ideal .
