「The property and staff at this hotel were great. The parking on grounds is Valet only with a few spots on the street not Valet out front, or in the neighborhood behind the hotel. Aside front that our stay was excellent and the staff run a clean, friendly and efficient hotel! 」
「I stayed there with my family arriving from Paris and catching flight to Tokyo the following day. After claiming our baggage, we went to the AirTrain Federal Circle station, where all the hotel shuttles arrive. No Hyatt shuttle came. We called the hotel to find out that they don't provide airport shuttle service and the best way to get there is to use ride share. We were surprised to hear that as it is an airport hotel (as the name suggests) and Expedia booking site says free shuttle. It is very...
"I stayed there with my family arriving from Paris and catching flight to Tokyo the following day. After claiming our baggage, we went to the AirTrain Federal Circle station, where all the hotel shuttles arrive. No Hyatt shuttle came. We called the hotel to find out that they don't provide airport shuttle service and the best way to get there is to use ride share. We were surprised to hear that as it is an airport hotel (as the name suggests) and Expedia booking site says free shuttle. It is very misleading. We ended up paying $80 for round trip between hotel and JFK.
Hotel and our room were comfortable and clean. We especially liked the gym. But our experience would have been better if we had known there is no airport shuttle service. "
