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Reviews of State House Inn

3 out of 5
State House Inn
101 East Adams Street, Springfield, IL

Reviews

7.2

Good

Rating 10 - Excellent. 336 out of 1001 reviews" "
Rating 8 - Good. 237 out of 1001 reviews" "
Rating 6 - Okay. 163 out of 1001 reviews" "
Rating 4 - Poor. 156 out of 1001 reviews" "
Rating 2 - Terrible. 109 out of 1001 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the Illinois Capitol Building and walkable to the Lincoln Museum and the Lincoln home which were very enjoyable to visit. Very quiet during our visit.
Stayed 2 nights in May 2024

2/10 Terrible

Elise

Traveled with family
Disliked: Staff & service, property conditions & facilities
I am rarely one to believe the reviews, especially negative ones. But I can confidently say that the negative reviews were spot on. Check in: no one at the desk for 10 minutes. No bell to ring for service, so I had to wait . Employee came and told me that the suite we booked was unavailable, and they would upgrade me for free to the presidential suite . Sounded good. Little did I know! They said they would come up with linens shortly for the pullout . I have three kids who were exhausted from travel and ready for bed. 30 minutes goes by, no linens. Hubby goes down to front Desk and they say the GM is downstairs grabbing them and will be right up. Another 30 minutes goes by , and no sheets. I go down and the employee tells me that the GM is downstairs getting them. I inform him we were told that 30 minutes ago. Meanwhile, another guest is waiting for sheets (no sheets on any of his beds) and he had no towels, soap or shampoo. I get towels but am still told the linens are coming. . I go upstairs and 30 minutes later (1.5 hours later in total), we finally get sheets. The room itself was large, but extremely unclean. The next morning we go downstairs for the complimentary breakfast, and are told by disgruntled housekeeping staff that there is no breakfast because the vendor didn’t show up. We go back up to shower. I go to find a hair dryer and there is none. I go back down to front desk, wait for 10 minutes for a worker to appear. I tell her we have no hair dryer. She said
Stayed 2 nights in May 2024

2/10 Terrible

Ross

Disliked: Cleanliness, staff & service, property conditions & facilities
Pros - location Cons - uncomfortable bed Dirty halls Trash in elevator No linens for pull out bed Took forever to get said linens NO BREAKFAST EVEN THOUGH ITS ADVERTISED ON THE WEBSITE outdated rooms Vending signs that lead to nowhere Door key card that doesn’t work multiple times so you have to keep going back to the lobby
Stayed 1 night in May 2024

2/10 Terrible

Brian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were severely understaffed and we had to wait nearly three hours to get our room. Breakfast service was unavailable because of the staff shortage. No one answered the phone or was visible at the front desk during our stay. The lack of service was ridiculous. I have stayed at this hotel for years and have never experienced this. It was extremely disappointing.
Stayed 2 nights in May 2024

4/10 Poor

Michael

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lobby smelled, lounge was closed, staff frequently smoking at lobby entrance, 1st room had an unmade bed and trashed bathroom, 3 rd floor hall had losts of trash and later piles of dirty linens on the floor for several hours
Stayed 2 nights in May 2024

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value hotel with great location for work down in Springfield. Nothing fancy but right by Capitol and Amtrak and easy to get to other downtown spots, friendly staff and good gym and breakfast included too.
Stayed 1 night in Apr 2024

4/10 Poor

Chris

Business traveler
Not a single smile from the front desk staff, and they hide behind the wall so you need to walk around to get their attention. Room hallways smell like weed. Absolutely no bottled water available, none for sale so I had to get in my rental and find a grocery store. Jared in the bar was excellent and made up for the rest of the staff. He was friendly, full of recommendations, and a great conversation.
Stayed 1 night in Apr 2024

6/10 Okay

Maggie

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Osereme

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Marlen

Stayed 4 nights in Apr 2024

2/10 Terrible

Mark, Springfield

Disliked: Cleanliness
Stayed 3 nights in Mar 2024

4/10 Poor

Kelly

Disliked: Cleanliness, property conditions & facilities
Checked into a queen suite. There was a cashew visible under the edge of the couch as i walked in; A used washcloth hanging on the top shower curtain rail; A big hairball tumbleweed on the bathroom floor; Another hair when i pulled back the sheets on the bed. The previous coffee pod was still in the room coffee maker. Ice machine was broken, no sign to indicate as much. No coffee in the lobby, just an empty pot.
Stayed 1 night in Apr 2024

6/10 Okay

Joy

Liked: Cleanliness, staff & service
Located downtown Springfield, short walking distance to attractions. Hotel was clean and offered free hot breakfast. My room was cold, no heat came throughout the vent. Coffee machine in room didn’t have a coffee pot. Asked for a late check out on a Sunday and was given only 30 minutes later.
Stayed 2 nights in Apr 2024

2/10 Terrible

Julie M.

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I was given hadn’t been cleaned from former guests (towels on floor, beds unmade, etc). When I came back downstairs to ask for a clean room I discovered other guests had the same issue. In the room I stayed in the tv didn’t work and it was pretty run down. There were 10 people (8 rooms) in our group and all but 1 had a terrible experience. I do NOT recommend this property to anyone, even if it was inexpensive (which it was not).
Stayed 1 night in Apr 2024

2/10 Terrible

Amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Arrived to be told there was no room available despite having a reservation, transferred to another hotel which also had no room, then brought back to this one an hour later to finally have a room. Overall the hotel itself was nice, but the experience was not.
Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2024

2/10 Terrible

Ashley

Traveled with family and small children
When we arrived we were told there wasn’t a room for us and we were sent to another hotel. (Which felt like a cheaper hotel, which the air and toilet did not work) also the new hotel did not include breakfast, which was one of the main reasons we booked the first hotel.
Stayed 1 night in Apr 2024

8/10 Good

Roya

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Daniel

Stayed 1 night in Mar 2024

10/10 Excellent

Lynette G

Stayed 1 night in Mar 2024

8/10 Good

Azucena

Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to downtown locations
Stayed 1 night in Mar 2024

2/10 Terrible

Mark, Springfield

Stayed 3 nights in Mar 2024

4/10 Poor

Erin

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
We went to check in @315pm, were told the room wasn't ready yet. We left and came back @530pm, our room still wasn't ready! We reserved a suite, they ended up putting us in a queen. Highly dissatisfied
Stayed 1 night in Mar 2024

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024

2/10 Terrible

David

Disliked: Staff & service
Room wasn’t ready at 3 and told us no estimated time when would be available.

2/10 Terrible

Mark

Stayed 3 nights in Mar 2024

2/10 Terrible

Glen

Disliked: Staff & service, property conditions & facilities
Fridge is broken and tv is off the wall laying on dresser. Lobby smelled like gas from unlit fireplace.
Stayed 1 night in Mar 2024

2/10 Terrible

Marilyn

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not appreciate coming back to my room for the second night and discovering no maid service. When I asked about it I was told I had to request maid service. No fridges in room and no hair dryers. Bare bones, but not bare bones price.
Stayed 2 nights in Jan 2024

6/10 Okay

Deb

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Arrived at 6:45 pm to check in. The lobby was full of guests waiting to check in. One guest had been waiting over 2 hours. I was told my room was being cleaned. I asked for a refund because I had surgery early the next morning and needed to prep. That desk employee left and said she was going to go and check with the cleaning lady. Meanwhile, another desk lady said she found a room for me after I told her what had happened and I wanted a refund and a new hotel.
Stayed 1 night in Mar 2024

2/10 Terrible

Paul

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never stay at this hotel again. Front desk person was put out just by asking her if we could check in early, that is after waiting about 8 minutes for someone to finally come around to the front desk. When we were able to check in hours later, there were no towels in the bathroom and no pillow cases on the pillows. My wife went down to the front desk to inquire about getting these items. The gentleman behind the desk told my wife that he would just move us to the room next door after he made sure all was in order. Once again the lady behind the front desk, very snippy said, "I'm sure they are already settled." She did not want to have to move from behind the desk. We moved to the new room after confirming all was in order. It was.... until the next day when I went to make coffee in the room and the used coffee filter from prior guests were still in the coffee maker. No telling how long that was in there. Sunday morning, the first time I tried to check out I was told by a lady behind the counter that she did not know how to use the computer. I told her I would come back. I came back several hours later and requested from the man behind the desk for a receipt. He said his printer was not working but he could email me my receipt. I'm still waiting for that....NOT! Breakfast was atrocious! NO silverware, no coffee, place was messy, no butter for bagels, no milk for cereal and no one around to ask for anything. Never again at this place.
Stayed 1 night in Mar 2024

4/10 Poor

Louie, Berwyn

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No greeting from the staff, and had to wait to 5:00pm to check in. I understand they might be short staffed, but a simple smile and “sorry for the wait,” would have solved this problem. On a positive note, the room was very clean. I heard from several guests that the hotel had no breakfast for them the previous morning. Apparently the food services never showed up? I hope these quests were given a discount.
Stayed 1 night in Mar 2024

2/10 Terrible

Jorge

Stayed 1 night in Mar 2024

4/10 Poor

Daniel

Stayed 1 night in Feb 2024

6/10 Okay

John

Traveled with partner
We were woke up at 12:30 in the morning from a neighbor’s room with their tv very loud we were not able to sleep until front desk called and asked to turn off loud tv. The front desk did try and knock on the door of the noise but they did not answer, we were grateful they called so we could get a few hours of sleep.
Stayed 1 night in Feb 2024

8/10 Good

Jeanine

Stayed 1 night in Feb 2024

4/10 Poor

Debra, Bolingbrook

Traveled with partner
Disliked: Staff & service, amenities
The breakfast that was offered was cold due to no sternos lit under the chafing dishes. Plates, bowls, cups, and flatware was not stocked. When we told the front desk they did nothing about it. The staff was rude and didn't seem to care about their jobs. The place looked nice, but having staff that doesn't care doesn't help.
Stayed 1 night in Feb 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a quiet hotel not many guests but was middle of February and snowing. I liked the hotel and staff alot
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
John,Thanks for your roaring recommendation of the hotel. We appreciate your feedback and look forward to you staying with us in the future.

6/10 Okay

Marcey

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for your feedback as it helps us improve our service.

2/10 Terrible

Demetria

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No house keeping, staff rude, not that clean, pillows the size for toddlers, and hard as rock beds.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 26, 2024
We are concerned about the less than perfect stay that you had with us and we will share your feedback with our housekeeping team.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for the 10/10 rating!

10/10 Excellent

Deborah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Across from the capital close to the train. Nice hotel
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for the great review of our hotel. We appreciate the feedback

8/10 Good

William

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on Feb 26, 2024
Thanks for reviewing the hotel and giving us a thumbs up!

6/10 Okay

Elnora A

Business traveler
Liked: Staff & service
The staff was nice but the room was okay. I had a small issue with one of the amenities featured in the room.
Stayed 2 nights in Jan 2024
Response from Ibrahim Salama General Manager on Jan 28, 2024
Dear Elnora, thank you for staying at the State House Inn. We are glad you found our staff nice. We will work on improving our amenities to assure you a perfect stay next time you are back to your State House Inn.

8/10 Good

Karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice but the elevator needed to be cleaned. Rooms were clean and comfortable. Short staffed but that is everywhere these days.
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 27, 2024
Dear Karen, thank you for your kind review. We are looking forward to having you again soon at your State House Inn.

6/10 Okay

Jane, Lees Summit

Traveled with partner
Liked: Cleanliness, property conditions & facilities
It was a good location
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 27, 2024
Dear Jane, thank you for staying with us. We are so delighted to know you enjoyed our location. See you again soon at your State House Inn.

10/10 Excellent

Heather

Liked: Property conditions & facilities
Amazing staff! So friendly and helpful!
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 27, 2024
Dear Heather, thank you for choosing the State House Inn your home away from home. We appreciate your kind words about our staff. Looking forward to seeing you again at your State House Inn.

8/10 Good

Kyle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay overall
Over all good experience. About two blocks from the train tracks and heard every train go by. The mattress could use a pillow topper. Very hard. The shower curtain was about 4 inches short of the shower pan. All of the water running off of the curtain went on the floor outside of the shower.
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 14, 2024
Thank you for sharing your feedback. We are glad you had an overall good experience with us. We appreciate your note about the proximity to the train station. We hope to welcome you back for another enjoyable stay at your State House Inn.

8/10 Good

Spring

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside looks clean and appealing. The staff was extremely friendly. The room is clean and nice.
Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 12, 2024
Our Dear Spring, Thank you for your amazing review. We do appreciate you taking the time to share with us that you have enjoyed the clean and appealing atmosphere, experienced our friendly staff and found your room clean and nice at your The State House Inn. Looking forward to welcoming you again very soon.

2/10 Terrible

Howard

Stayed 1 night in Jan 2024
Response from Ibrahim Salama General Manager on Jan 9, 2024
Dear Howard, Thank you for staying at The State House Inn. We appreciate your feedback and looking forward to seeing you again at your State House Inn.