スプリング レイクの家族向けホテル

「Clean and Comfortable beds」

「Check in was fine and the room was as expected. There was no bedding for the sofa bed in our suite, but it was provided when I went to ask. I requested a late checkout, but the lady told me she could not process that as she cannot see room availability, but she would make a note on the room in the system and to ask the daytime staff. About 30 minutes later, strangers walked into our room as the clerk had assigned our room, the one she had "made a note on," to different people who walked in as...

「The staff was incredibly helpful when we needed to change rooms. Our original room smelled like cigarette smoke, the bathroom and front door was chipping and hard to close, and there was a stain on the sheet. We got moved to a better room that was cleaner. Unfortunately, the vending machine for water was broken, the pool was shut down permanently, the hallway smelled funny, and our microwave was dirty, but the breakfast was alright and the staff even helped us sweep up broken glass in the...

「Clean and well maintained property. Rooms were clean and well maintained. Breakfast was run well. I try to stay at Hilton and Marriott properties when traveling.」