Search Vacation Homes in Southern Rocky Mountains

"pi"

"This was honestly one of the more frustrating hotel stays I’ve had. At about 6:45am, I was woken up by housekeeping right outside my door and in the rooms next to me. Vacuuming, doors slamming over and over, people talking in the hallway. Not 9am. Not even 8am. Before 7am. That’s just not okay. My room was also right next to a heavy exterior door to the parking lot that slammed every time someone went in or out, so even before housekeeping started, it wasn’t exactly a quiet setup. I called the front desk thinking they’d at least acknowledge it, and instead got a pretty dismissive response. The guy said, “What do you want? They need to clean the rooms.” No apology, no attempt to fix anything. Just attitude. After that, I called the corporate line and still haven’t heard anything back. Between being woken up that early by staff, the noise, and how it was handled, this really missed the mark. I’ve asked for a full refund because this wasn’t even close to what you expect from a hotel stay. Would not stay here again."

"Good location in the middle of town. "

"we had an issue with our 20 year old not being allowed at the pool at 7pm. They said it was adults only. In Colorado 18 is considered an adult. In addition our family seemed to be the only people “carded” to get in the pool. Sadly our son left the hotel and drove home because there was nothing for him to do so we wasted money on having a second room. When we complained the next morning, the extremely rude “casino manager” that we escalated to told us “This is a casino, we cater to people over 21, not families” and then yelled at me that she was not talking to me, only to my husband. We asked to speak to the next level up who seemed surprised that an adult in Colorado is 18 and while she was also unwilling to help us, she has said the general manager will be calling us. All in all it was the worst customer service I have ever had. So if you are looking for some fun times with your family, don’t go to this hotel. I have never been treated so poorly in what was supposed to be a nice hotel. "

"Monica at the front desk was great. Our original room was right next to the interstate, did not sleep at all. Next morning I went to the front desk and asked about getting a different room away from the interstate and Monica found a new room and she found another room for me away from the interstate."

"Lake veiw accessibility is good."

"Old"

"Hotel rooms could use a remodel and additional amenities in the rooms. "

"Yes, close to the national parks. We don't ski, but enjoyed snowmobiling "