「Complete failure at security - worse failure at customer service.
Shortly after checking in, a second group opened the door to our room. The front desk had rented it to both of us. That was a serious safety and security lapse. It also could have been humiliating for all involved if something else was happening in the room at the time.
What made it worse was the response by the hotel. First, we got a call from the front desk questioning who we are, what we were doing in the room, and when we got...
「Complete failure at security - worse failure at customer service.
Shortly after checking in, a second group opened the door to our room. The front desk had rented it to both of us. That was a serious safety and security lapse. It also could have been humiliating for all involved if something else was happening in the room at the time.
What made it worse was the response by the hotel. First, we got a call from the front desk questioning who we are, what we were doing in the room, and when we got...
JAMIE