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"We only ended up staying at MacArthur Place for 30 minutes before immediately checking out and finding an alternate hotel to stay the weekend. Why the 5-star review, then? It's all in how they handled it, which to me is the mark of a great hotel. We're in peak wedding season in the Bay Area, and as such, many couples have chosen MacArthur Place for their ceremonies and receptions. Why wouldn't they -- a beautiful property right in the heart of Sonoma? The problem was with our room steps away from the grass lawn where they hold the ceremonies and dinners. And when I say steps, I literally mean I opened the front door to our room and was IN a wedding (with all the guests turning to look at me). And the bellman said there were 3 more weddings that weekend. I just couldn't shake the idea of being held captive in our room all weekend for fear we'd keep intruding on weddings. So I called the front desk and the manager immediately met me to show the ONE available room on the property. It was unfortunately a dramatic step down from the suite we booked. After making it back to our room, discussed with my partner and made the decision to leave. Without even asking for it, the manager (Kevin) said he'd refund the whole weekend. Mind you, this was a non-refundable booking. He also said he'd offer a free stay another weekend so we can get a chance to experience the resort after all. I'm still waiting for that, but the graciousness and understanding for the situation meant a lot."

"Beautiful and clean place "

"we love this place and will always stay here when in Sonoma. location is great, staff the nicest and rooms are charming and very comfortable. "

"The rooms were comfortable. Food was fantastic. Staff was great"

"The mountainside view overlooking Sonoma and the bay was beautiful and relaxing. One of the best we’ve seen. House was exactly as advertised! The drive up is a bit tricky but worth it when you arrive. "

"Beautiful property!"

"Very nice room and pool area - recommend "

"The staff made us feel like we were coming home each night! They were wonderful! The room was cozy, clean and beautiful"

"Home is beautifully updated and VERY clean! Nice outdoor area. Location is perfect to downtown area/restaurants. "