Smiths Beach Vacations from ￥144,083

We really enjoyed our stay at the Flagstaff Gardens Hotel. It was well placed to all the places we wanted to visit and others we discovered on the walking tour. The breakfast is good and we did eat dinner at the hotel. Our only criticism is that although the food was good at dinner, we were going to order dessert, but the main course took so long to arrive we decided we wouldn't bother.

I’m usually not someone who leaves reviews unless the experience is either really bad or truly exceptional — and this one was definitely exceptional!! This was our first time visiting Melbourne, travelling with my husband, my mum, and our 10-month-old baby, and this place made our trip so much more comfortable and enjoyable. The apartment was incredibly comfortable and family-friendly. The view was absolutely brilliant! The living area and bedrooms were bright and spacious, and the beds were super comfortable. The kitchen was also very well equipped, which made everything so convenient for us. Highly recommend this place to anyone visiting Melbourne — we had such a wonderful stay!

Reception staff were terrible at check in time. If you can, avoid checking in at 2pm. There were almost 10 parties waiting to check in and there was no system to identify who was waiting first. There was only 1 staff at the check in table at 2pm. Staff told some patrons to sit and wait while new patrons stood in line. Once they were ready to check someone new in, they called from the line rather than people sitting and waiting. When challenged, the staff were defensive and offered no apology for the error and wait time. Insgead, they argued with the customers and said they weren't aware since they were on their lunch break. The staff did not communicate to each other and no apologies were made.