Grand Suite | Exterior
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Reviews of Isann Lodge

3.5 out of 5
Isann Lodge
Tramneak Street, Chong Kousou Village, Siem Reap

Reviews

8.6

Excellent

Rating 10 - Excellent. 9 out of 15 reviews" "
Rating 8 - Good. 2 out of 15 reviews" "
Rating 6 - Okay. 3 out of 15 reviews" "
Rating 4 - Poor. 1 out of 15 reviews" "
Rating 2 - Terrible. 0 out of 15 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and helpful and the food was delicious! It was a quiet and beautiful place!
Stayed 1 night in Jan 2024

10/10 Excellent

Cecillia Bæk

Stayed 1 night in Sep 2022

10/10 Excellent

Tatjana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
I stayed in a beautiful room at upper level of one of the wooden bungalows surrounded by tropical trees. The site is located slightly outside Siem Reap and once you enter the gate you leave all the noise and dusts behind. It is a perfect place for people who would like to enjoy Seam Reap and Ankor but also have some quite time and relax in front of lovely pool surrounded by trees. The hotel also have an organic garden used by their restaurant. I would highly recommend this place. The hotel team is very friendly and helpful . Tanya
Stayed 6 nights in Dec 2019
Response from ISANN LODGE TEAM on Jan 9, 2020
Thank you so much for your wonderful reviews. We are very delighted to hear that you enjoyed so much with our nature house. We hope to have another chance to welcome you back soon in the nearest future.

6/10 Okay

Sio Kei

Traveled with group
Liked: Staff & service
will not stay again
The staff is friendly and helpful. The room doesn’t look as good as the pictures. The toilet is plugged every other day and the sink is plugged too. The layout of the room is inconvenient. The free breakfast is small. The room wasn’t clean properly everyday. The closed by street was noisy.
Stayed 5 nights in Nov 2019
Response from ISANN LODGE TEAM on Jan 3, 2020
Thank you so much for your feedback. And we sorry for the inconvenience with the problem. As we have 2 styles of the family room in the picture. So it might make you feel disappointed with the different you want. And for the Wifi, we had a fix with the company supplier and now it's working very well. Last we would like to invite you again to see what we have improved here in the future.

10/10 Excellent

Rita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and beautiful place, delicious food. Very friendly and helpful staff.
Stayed 7 nights in Aug 2019
Response from ISANN LODGE TEAM on Aug 17, 2019
Thank you so much Rity for taking your values time to share your experiences to the world. We are very delighted to hear you are enjoyed so much with us. We hopefully to have a such great honor time once again to serve you on the future.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lodge was set in very beautiful gardens which were reflected in the infinity pool which was a really nice touch. The lodges themselves are very well made using natural wood.
Stayed 1 night in Jul 2019
Response from Seihak on Jul 22, 2019
Thank you so much for selecting Isann Lodge to accommodate while traveling to Siem Reap. We are glad you had enjoyed your stay here. We wish you all the best and can't wait to welcome you back. Isann Lodge

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If Possible I would give Isann a better rating than excellent! Nice rooms, SUPER friendly and helpful staff, and EXCELLENT food. They have my highest recommendation.
Stayed 5 nights in Jun 2019
Response from Phal on Jul 1, 2019
Thank you so much for choosing Isann Lodge and taking your time to recap your stay. We are thrilled you enjoyed your stay here and do hope to welcome you back soon. The management

10/10 Excellent

Varachai, Thailand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice lodge. quiet and very charming Khmer wooden house. really great garden feel and infinity swimming pool. room intertir also beautiful. the food is really good, delicious from their concept from farm to table organic meal. we really had a wonderful stay.
Stayed 1 night in Nov 2018
Response from P on Nov 22, 2018
Dear Value Guest, Thank you for choosing Isann Lodge for your recent stay in Siem Reap, Cambodia. It was a pleasure to have you as our guest. We would like to take this opportunity to thank you for your comments and we were delighted to hear you had an enjoyable time at our hotel. We hope to see you again soon at Isann Lodge. Best regards, Management Team

10/10 Excellent

Spencer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanctuary in Siem Reap
Wonderful time spent here relaxing with friends. The staff were very friendly and helpful and the grounds and hotel were beautifully kept and managed. Only downside would be that the local area made noise quite often in the middle of the night, music every night around 3-6am. Sometimes it got really loud where you had to wait till it stopped to fall back asleep. Another downside would be the free airport transfer we were promised. No one informed us on our way in so we ended up paying for our ride and on our way out the “free airport transfer” was a Tuk Tuk, there was three of us, each with two bags. Overall stay was pretty great. Would definitely recommend!
Stayed 6 nights in May 2018
Response from P on May 29, 2018
Dear Spencer, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments and we were delighted to hear you had an enjoyable time at our hotel. We would like to take this opportunity to thank you for your collaboration and we hope to see you again soon at Isann Lodge. Best regards, Management Team

10/10 Excellent

Brok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A new favourite in Siem Reap
A faultless experience at the newly finished Isann Lodge!
Stayed 1 night in Jul 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from ISANN LODGE TEAM on Dec 14, 2019
Thank you so much for taking values time to share your experience with us. We hope, to seeing you again soon.

6/10 Okay

Verified traveler

Stayed 5 nights in Jan 2019
Response from p on Apr 2, 2019
Dear Value Guest, We are deeply apologized all any inconvenience during your stay and unsatisfying with our property and hotel service. We hope to see you near future again. Best regards, Management Team

4/10 Poor

Christina, München

Disliked: Property conditions & facilities
Das Hotel liegt sehr weit außerhalb der Stadt. Sie ist nur über TukTuk Transfer auf eigene Kosten zu erreichen. Die Gartensuite war wie das gesamte Hotel abgewohnt und es gab keinerlei Moskito-Schutz (mitten im Grünen außerhalb der Stadt!); die Fenster konnte man nicht öffnen, man war also in einen kleinen nur sparsam gepflegten Zimmer "eingesperrt". Die Anlage selbst war vor Jahren möglicherweise sehr schön. Vielleicht in der High Season auch noch besser hergerichtet. Aber bei unserer Ankunft Anfang Oktober fanden wir nur kaputte Liegen in einer ungepflegten einsamen Gegend vor. Wir haben uns ein anderes Hotel gebucht und sind nach einer Stunde wieder abgereist. Auf den bereits gezahlten Kosten für die Isann Lodge sind wir komplett sitzen geblieben :-(
Stayed 3 nights in Oct 2018
Response from P on Oct 27, 2018
Dear Christina, Greetings from Isann Lodge in Siem Reap, Cambodia. On behalf of Isann lodge team and colleague would like to say thank you so much for your stay and feedback our hotel. We are deeply apologized all any inconvenience during your stay and unsatisfying with our property and hotel service. We will improve all of your wrote above. We are sure that will not happen again in future. We hope to see you near future again. Best regards, Management Team

6/10 Okay

chrystelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Belle adresse mais éloignée
Très bel hôtel mais il faut juste savoir qu'il est très éloigné . Chaque trajet en tuk tuk a un réel coût au Cambodge en tout cas à la fin la note monte vite. Savoir aussi que c'est pas parce que c'est moi. Qu'on est au calme. Beaucoup de bruit tot le matin. Après c'est juste la vie locale qui débute mais bruit de scie sur l'entreprise à côté et toit les reste . Très bon restau sur place et corect en prix.

10/10 Excellent

Xiaoyue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice decoration, spacious, authentic, calm, excellent staff,
Stayed 1 night in Dec 2017