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"My spouse and I were on vacation with our adult son. This was our favorite hotel in Japan (out of the six hotels we stayed at). It's not the easiest to get to - the hotel's shuttle times are limited (otherwise it's a 30 minute walk from the bus station; no taxis in town), but you can leave luggage in lockers or other paid storage at Shirakawa-go bus station (which is what we did). At the bus station, you are in walking distance to everything you would want to see in Shirakawa, whereas the hotel is not walking distance to anything. The shuttle driver was very nice and helpful, as were all of the hotel staff. They spoke decent English - we used a translation app for more complex conversation. You should absolutely book room with board (includes breakfast and dinner) since there are no restaurants open anywhere nearby in the evening. You can do this on Expedia, contrary to what another review said. The kaiseki dinner was lovely. Our room was the most spacious and comfortable room we had in Japan - it looked out over the mountains and river, which was beautiful. The hotel is very traditional - all of the hallways are lined with tatami mats and no outdoor shoes allowed. The onsen were beautiful and peaceful - a perfect way to end the evening. Although you could easily go to Shirakawa-go as a day trip from Kanazawa or Takayama, we're glad that we decided to spend the night there - this hotel was worth it! "

"Good breakfast, environment is very good , near by JR station."

"Lovely stay with public and private onsens"

"Lovely getaway for an authentic Japanese Onsen bathing experience. The suite room was gorgeous and came with a private bath which was very worth it for me ! Many delicious local restaurant options nearby too. Staff knew enough English to get us settled. Highly recommend for 1-2 nights as part of your trip. "

"Convenient, clean, new, parking right next door. Plenty of food places around. Staff is efficient and helpful, can smile just a tad bit more. "

"Ryokan’s kaiseki dinner was finely executed and delicious. Ryokan has a “lion “ dance show in evening for guests, a bonus. Room size was smaller than we expected but adequate. Location was okay as apart from some stores around the square, there was nothing else around the area. "

"There were just a few English speaking employees, Iwata was one of them and then the facility was a little dated but they tried hard to keep it up to par; our first room was clean except that the bathroom had a rotten wooden panel that I discovered was the cause of the smell, so after spending time with 3 people for a few hours I had the room changed to a newly refurbished and clean one...maybe because of the whole situation I got some allergies going, not pleasant. The outside area is kept clean but there were some visible area (from the windows) that looked in shambles considering that the lake & mountain views were nice, so I pointed that to the manager and staff. Dining is limited and there is JoJo restaurant near by/across the street that hit the spot. The Onsen area was good and my wife used it many times, so communication had his changes and beware of the older rooms that might have some issues that should be addressed asap with pictures with the staff."

"Awesome"

"Affordable stay at this hotel. "