"I've booked 2 rooms for my stay. Unfortunately, my family couldn't make it on the day of the booking. The hotels.com and Hotel Metropolitan staffs were very helpful and understanding. They gladly gave me a full refund for the other room. The location is perfect. The hotel is within a short walk from everything you need. I prefer Ikebukuro than Ginza or Shinjuku areas. Less crowded, same necessities. "
