Entered my room which felt like a sauna, turned the aircon to the coldest setting, but even after 6 hours the room was still warm. Called the reception for a repairman, they sent housekeeping who set the temperature warmer. Then just said "ok! Bye!" Then left. I said the room is too warm, not that the room isn't warm enough! Called the reception again, this time the manager and a repairman came. The repairman had no interest in fixing the problem, he simply took his laser thermometer and aimed it at the exit duct of the aircon "thermometer says 18℃ no problem" I asked to borrow his thermometer and every surface of the room shows 27℃. The repairman had no interest to fix the issue and actually had the nerve to suggest that I "stand in the corner to sleep" because that corner has a small amount of airflow.
I don't believe I'm an unreasonable person, but 27℃ and that kind of attitude from the repairman really isn't acceptable.
Thankfully, the manager Leo took me to inspect every room they had available, to find one with a working A/C. Unfortunately, even after looking at 6 different rooms, they all had non functioning aircon units.
Housekeeping would miss something everyday, today might be clean towels, the day after might be shower gel and shampoo.
This hotel has started to accept quarantine guests and is currently almost at full capacity.
Their carpets are also decorated with the coronavirus.
Rosedale Hotel Hong Kong
A verified traveler stayed at Rosedale Hotel Hong Kong
Posted 8 months ago