First I would like to state our family are long time VRBO users. We have NEVER had a complaint. I have only written reviews for excellent houses..never left acomplaint. However this time, I believe my family has been victimized. I will start out by stating that yes we had several extra people in our party. We have 12 children, 7 adopted, 4 in wheelchairs. The description read 10 adults so we did not include our two young boys, our 5 month old grandbaby or two of our children who are confined to wheelchairs . We always bring their blowup mattresses because we can not keep them safe in regular beds. Owner took pictures of people coming in and out of the house and numbered them. In those pictures she included my sisters family who came to visit us for the day!! So if the owner wanted to keep our deposit of $500 because of that I would sadly say ok.
However... in a home where I first had to wipe down counters, remove food from the refrigerator, make beds, found bedding with blood on it and had to kill over 15 roaches on the first night, you can imagine how upset were to find out $3,000 in damages were submitted to the travel insurance! When I emailed the owner she claimed we cut the top of a mattress off, broke patio furniture and caused much damage to all the walls and door jams. If you have been to the home, the upstairs in beautifully renovated. The bottom floor has not and has alot of wear and tear. The owner herself states it is her second home and they are there any weekend it is not used. Without any proof my family was targeted for destroying a house which is just NOT TRUE. In fact, the outside of the home looked prepped and ready to be painted with holes patched...I guess $1,000 in paint would come in handy about now. When we talked with the insurance company, they told us this renter had maxed out the number of submissions she was entitled to but they were going to give her half of the money she requested. Apparantely she has a history of this. My family has encountered discrimination before and this experience makes me feel that we have been targeted. I do not expect any return of our money. That is not the purpose of this review. It just makes us so angry when lies are told about our family and people get away with fraud. We would hate for this to happen to you!