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This property and service are superb. The only improvement I would suggest is that the shower water temperature often varies, with a sudden burst of very HOT water. It would be nice to be able to order room service,too. Thank you for a beautiful visit.

A very special place. Gorgeous surroundings. Top level gourmet cuisine. En-suite onset was amazing. Friendly staff. Just wow.

So lovely. Breakfast was about 3,000 each and dinner was 5,000 each

Everything was amazing. The room was spacious and my wife and I were able to rest and recover after a long multi week trip through Japan and Korea. The only downside was that the laundry facilities were temporarily out of service during our stay. Other than that I highly recommend for a peaceful night to recover the body.

The staff was amazing! So kind

Great location in Zao onsen town. Very traditional—uniquely like “infinity castle” with stairs and tatami everywhere. The shuttle service from/to Yamagata station is a plus. Only public bathroom available, but there’s toilet in the room.

Very recommed

Clean room, spacious with outdoor tub!

Excellent option for the region. Super clean and close to the lift.

Lovely room

I love cold weather and snow, so that part of Northern Honshu was perfect for me. I also have family in the area to drive me to Zao, which is a lot easier than taking the bus! This hotel is clearly on the older side, but that really didn't detract from the whole experience, which was positive. The bath was relaxing and though it wasn't large, I never felt over crowded. The beds were comfortable~ sort of an amalgam of futon and boxspring. Though I wish they were on the tatami, it was nice...

good location clean room

The staffs are good. But the Onsen room at the top of building was not so good. The body wash equipment were not working.