Semerovo Vacations from ￥140,838

Excellent location and staff was most willing to help in spite of our limited language understanding. We appeared to be the only guests in the hotel and very sparingly saw the single staff member who was doing everything.Our only real dissatisfaction was that the room was very warm and there was only a fan. Sleeping was very difficult on this summer evening. The city information center, which is across the plaza was extremely friendly andhelpful.

The front desk lady was very nice. The bed was very comfortable and I had a good night sleep, which is very important. The room was quiet. It had a beautiful view from the huge window. The breakfast in the morning had a small but good selection. The staff was very helpful. Their cappuccino machine made the best cappuccinos. The only negative thing that I found was that the carpet looked old and had stains, the room was too dark for my taste.

It was all good. For 3 start hotel is very good. The pillows and mattress could be better. Other than that I had no complaint. Very friendly staff, clean and good breakfast.

Town - lovely, hotel - lovely, room - lovely. General communication - poor. On arrival, there was confusion as to whether we had booked breakfast (even though "free breakfast" is shown on Expedia website.) I deferred to the hotel and agreed that maybe we hadn't since no specific mention on my booking. Well, we had a welcome drink confirmed anyway. No, apparently they don't do this anymore. Nothing offered in return, just hard luck. Later that evening my husband went to turn on the kettle that the hotel had provided in our room and immediately all the electricity went off. He went to inform the hotel and was made to feel that it had to be his fault that this had happened. Three times he told them that he had merely turned on their kettle, nothing else, but each time was questioned further - could it have been something else he did? The next morning we went out for breakfast in a nearby cafe. On checking out we were asked if we had eaten breakfast at the hotel. I confirmed that we had gone elsewhere because we understood that it wasn't included. I was told that the hotel had realised the night before that it was indeed included - it would have been helpful if we had been told at that time. We were offered the chance to have it, but by then it was too late. We were also offered the chance to take some food away with us, but, again, we had to rush and were only able to take 2 croissants. This was, at least, appreciated. Lovely place, but poor customer service.