Search Palaces in Seeduwa - Katunayake

"Great place"

" Breakfast was limited quantity and no juice . Room also not much clean and tv was not working "

"We stayed here a second time only because it’s close to the airport, but unfortunately had the same issues again. The air conditioning wasn’t working, and the staff were not helpful, so we didn’t bother reporting it this time. During our previous stay, we were moved rooms due to AC issues, but were then woken early by loud music, and nothing was properly resolved. We also found one of the night staff members quite rude and unhelpful. We received conflicting information about airport transfer, and he refused to assist, even interrupting another staff member who was trying to help. Overall, very disappointing. As paying guests, we expect a comfortable stay, especially after a long journey."

"Very well appointed hotel, comfortable rooms, good health facilities and spa, really nice breakfast, but the nicest thing was the staff... friendly, helpful, polite and engaging "

"Good"

"Breakfast was not good and staff was not trained well. Also guests need to learn table manners !!!"

"The staff at this hotel are exceptional; I've never encountered such helpful service during my travels through over 30 countries. They go above and beyond to assist. When I booked a car and the driver was delayed, the staff quickly ordered another one through their phone and guided the driver exactly where to go. Despite being a little late for our intercity train, their support was outstanding—they even texted me to confirm I boarded the train. I didn’t miss it. That’s how caring they are. They are truly some of the best staff in the world.😍😍"

"Outstanding "

"Don’t stay here unless you have to be 10 minutes from the airport. The place is in disrepair. Among many other things, pieces of carpet cover the broken hall floor tiles. Everything is in need of refurbishment. Front desk staff look like they would rather be anywhere else. "