2/10 (非常に不満)
Christie R.
2025 年 10 月 18 日
気になった点 : 清潔度
Yuck! Very dirty!*Due to respiratory issues we could not stay here and had to find a hotel.*The property is badly maintained and cannot be be seen from the road due to overgrowth.The yard it extremely overgrown and infested with mosquitoes and what looks like crickets. Upon entering the house (only way is through the side door) the smell of mold/mildew was strong and you could clearly see it on all surfaces in the kitchen.(See photos) They tried to cover up the smell with a very strong automatic air freshener. When we tried to open the doors to air it out, the smell of what seemed to be dirty cat litter was coming in from the laundry room area. There was food left in the refrigerator from the previous people and the microwave, stove and countertops were filthy and had food and crumbs all over them.(See photos)We found mouse droppings in the cabinet with the dishes and pots and pans.(See photos) There was some kind of dried white stuff all around the sink(see photos). The sheets on the beds and the towels seemed damp and smelled musty. When I tried to contact the owner, they said they weren't able to give a refund and we should take it up with VRBO. I believe that with the photos and videos that I have taken, I should be entitled to a full refund. I'm sure the owners saw us in their cameras having a difficult time with this property.
Christie R.
2025 年 10 月に 2 泊滞在