Rooftop terrace

Reviews of The Royal Park Canvas – Sapporo Odori Park

4 out of 5
The Royal Park Canvas – Sapporo Odori Park
Odorinishi 1-12, Chuo Ward, Sapporo, Hokkaido

Reviews

9.2

Wonderful

Rating 10 - Excellent. 222 out of 319 reviews" "
Rating 8 - Good. 66 out of 319 reviews" "
Rating 6 - Okay. 20 out of 319 reviews" "
Rating 4 - Poor. 5 out of 319 reviews" "
Rating 2 - Terrible. 6 out of 319 reviews" "

9.6/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jess

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, well looked after, and extremely comfortable. We enjoyed not having a TV in the room, and thought the record player was a fun, unique touch.
Stayed 3 nights in May 2024

10/10 Excellent

Timothy Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Love the fact that the rooms have record players instead of TVs
Stayed 1 night in May 2024
Response from The Royal Park Canvas Sapporo Odori Park on May 26, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.We are very glad that you were satisfied with the record player and original wood speakers in your room.Since Sapporo is the city of jazz, all rooms are equipped with Todomatsu record players and wooden speakers.In the back of the lounge on the second floor, we have records of various genres such as rock and pop in addition to jazz, so please be sure to enjoy a different record the next time you stay. We look forward to seeing you again.Front desk Ririka

10/10 Excellent

Braden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property located as close to the centre of town as possible! Rooms were modern and clean, staff were friendly and helpful, and the amenities were excellent!
Stayed 2 nights in May 2024
Response from The Royal Park Canvas Sapporo Odori Park on May 23, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park. We would like to thank you again for your many words of praise.We are very glad to hear that you had a good time. Our hotel is located in the center of Sapporo, making it very convenient for getting around the city. We hope you have a wonderful time in Hokkaido. I look forward to meeting again. thank you!Thank you, Front Desk Saki

10/10 Excellent

Yichin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay - continent location, so close to everything. The hotel is very new and clean.
Stayed 1 night in May 2024
Response from The Royal Park Canvas Sapporo Odori Park on May 17, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you for posting your review.We are glad to hear that we were able to provide you with a comfortable stay during your stay.We will continue to strive to further improve our services so that you will want to come back again and again.We look forward to seeing you again.Front Desk Yuzuna

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
This is an excellent hotel in the center of Sapporo. The rooms are pretty spacious and nicely finished with wood elements. Staff are friendly and helpful as well.
Stayed 4 nights in May 2024
Response from The Royal Park Canvas Sapporo Odori Park on May 17, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you for sharing your review.We are very glad to hear that you were satisfied with the warmth of the wood during your stay.We are very honored to receive your compliments regarding the staff's response.A floor number indicator and wooden animals are installed in front of the elevator on each floor.The floor number cover has a fun design that reminds you of the beginning of your journey, with the image of a railway sign at a station somewhere in Hokkaido.The objects are wooden carvings of animals associated with Hokkaido, and a different animal greets guests on each floor.The next time you stay, be sure to take a look at the floor number covers and objects.We look forward to seeing you again.Front Desk Natsumi

10/10 Excellent

Genevieve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful place to stay from the rooftop bar to soak up the sunset and view of Sapporo, lounge & record library, breakfast buffet with Hokkaido milk and the sizeable, well laid out rooms. I didn’t hesitate to recommend to a fellow traveler who was equally impressed with her stay! Thankyou to the warm, friendly, skillful staff looking forward to a chance to stay again!
Stayed 2 nights in Apr 2024
Response from The Royal Park Canvas Sapporo Odori Park on May 9, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you for sharing your review with us.We are very honored to receive so many compliments about our hotel.Take-out breakfast "Grab&Go" can be eaten on the rooftop or in the lounge.We will continue to take care of our staff so that you can spend your time with peace of mind.We are looking forward to seeing you again.Front Desk Nozomi

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location; impeccable cleanliness and extremely caring staff.
Stayed 3 nights in May 2024
Response from The Royal Park Canvas Sapporo Odori Park on May 9, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you for sharing your review with us.We are very grateful for your compliments regarding our location, staff, and cleanliness.We will continue to strive to provide a comfortable stay for all our customers.We are looking forward to seeing you again. Have a lovely day. Front Desk Yuka

10/10 Excellent

Alyssa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice and welcoming hotel! Loved the rooftop bar! So cool!
Stayed 2 nights in May 2024
Response from The Royal Park Canvas Sapporo Odori Park on May 6, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park. Thank you for sharing your review. We are very happy to hear that you were satisfied with our rooftop bar. In addition to the bar, events may also be held on the rooftop. You can check the hotel's website when events will be held. We look forward to meeting again. Front Desk Shuma

10/10 Excellent

Tien Earn

Liked: Cleanliness, staff & service, property conditions & facilities
Response from The Royal Park CANVAS Sapporo Odori Park on May 4, 2024
Thank you for staying at The Royal Park Canvas Sapporo Odori Park. We are glad to hear that you had a good time with us.We are looking forward to meeting you again. Thank you!Front Desk Fukuchi

10/10 Excellent

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view of the tower!
Stayed 2 nights in Mar 2024
Response from The Royal Park Canvas Sapporo Odori Park on Apr 14, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you very much for posting your review.We are very honored to hear that you liked the view from our hotel.From the hotel's 2nd floor lounge "KOKAGE" or the rooftop/park view rooms, you can see the TV Tower, the symbol of Sapporo, up close.The rooftop bar, where you can enjoy drinks and snacks while looking out at the TV Tower, has opened since April, so please come and visit us.We look forward to seeing you again.Front Desk Yuzuna

10/10 Excellent

EUNJU

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location with great style and vibe
Stayed 1 night in Apr 2024
Response from The Royal Park Canvas Sapporo Odori Park on Apr 11, 2024
Thank you so much for staying at The Royal Park Canvas Sapporo Odori Park.We sincerely appreciate that your valuable feedback. We are very glad that you are satisfied with our hotel. We will keep trying to do our best to make all guests feel comfortable from now on. We are really looking forward to seeing you again. Front Desk Nozomi

10/10 Excellent

Jose Mari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place
Stayed 5 nights in Mar 2024
Response from The Royal Park Canvas Sapporo Odori Park on Apr 8, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you for sharing your review.We are very glad that you praised the location of our hotel.One of the attractions of this hotel is that you can see the TV tower up close from the lounge and rooftop.The "Park View" room type is recommended as you can enjoy the natural scenery of the TV Tower and Odori Park from the window.We look forward to seeing you again.Front Desk Natsumi

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and very close to Sapporo tower.
Stayed 2 nights in Mar 2024
Response from The Royal Park Canvas Sapporo Odori Park on Apr 1, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you for sharing your review with us.We are delighted you enjoyed our hotel's proximity to Sapporo Tower. We hope you had a pleasant stay and look forward to welcoming you back. Front Desk Natsumi

10/10 Excellent

Jhoana

Stayed 4 nights in Mar 2024
Response from The Royal Park CANVAS Sappro Odori Park on Apr 20, 2024
Thank you for staying at The Royal Park Canvas Sapporo Odori Park. We are glad to hear that you had a good time with us.Our lounge parfaits are made with plenty of seasonal ingredients and are very popular.We recommend that you try the parfait again when you visit us again.We are looking forward to meeting you again. Thank you!Front Desk Nozomi

8/10 Good

Juthalak

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m very impressed by this hotel. It’s such a chic hotel with a nice ambience, not only chic but also comfortable to stay. The beds and pillows are extremely comfortable. The room is not big but they put effort into decoration and interior design. I also love how the room is always clean. Staffs are friendly and helpful. the wall are soundproof, I can play a vinyl without interrupting the other room. I really enjoy the view from my room, which is the TV tower on the Odori park side. The hotel can be reach to/from airport bus at Odori park bus stop. It’s easy to walk to both JR Sapporo and Tanukikoji for less than 10 minutes through underground walkway. Don’t forget to check out hotel’s rooftop.
Stayed 6 nights in Mar 2024
Response from The Royal Park Canvas Sapporo Odori Park on Mar 22, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.We are very happy to hear that you were "very impressed."Our hotel is located right in front of Odori Park.It is easily accessible from central Sapporo, and you can enjoy the seasonal views of Odori Park from your room, lounge, and rooftop.We will continue to strive to further improve our services so that you will want to come back again and again.We look forward to seeing you again.Front desk Natsumi

10/10 Excellent

Shi

Stayed 1 night in Feb 2024
Response from The Royal Park Canvas Sapporo Odori Park on Feb 24, 2024
Thank you very much for staying with us at The Royal Park Canvas Sapporo Odori Park. We are very glad to recieve a 5 out of 5! Also it was honoured to support your stay in Sapporo here. We hope you had wonderful time and we are looking forward to seeing you! May we again tender our cordinal thanks. Frontdesk MIU

10/10 Excellent

Max

Liked: Cleanliness, staff & service, property conditions & facilities
Great place.
Stayed 2 nights in Feb 2024
Response from The Royal Park Canvas Sapporo Odori Park on Feb 19, 2024
Thank you so much for staying at The Royal Park Canvas Sapporo Odori Park.We sincerely appreciate that your valuable feedback. We are very glad that you are satisfied with our hotel. We will keep trying to do our best to make all guests feel comfortable from now on. We are really looking forward to seeing you again. Front Desk Nozomi

8/10 Good

Nereo

Stayed 5 nights in Jan 2024
Response from The Royal Park CANVAS Sapporo Odori Park on Feb 21, 2024
Thank you so much for staying at The Royal Park Canvas Sapporo Odori Park.We sincerely appreciate that your valuable feedback. We are very glad that you are satisfied with our hotel. We will keep trying to do our best to make all guests feel comfortable from now on. We are really looking forward to seeing you again. Front Desk Yuka

10/10 Excellent

Eduardo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best access to Sapporo TV Tower (and Snow Festival in February) and provides so many convenient amenities such as a restaurant and laundry room. Perfect hospitality and perfect stay!
Stayed 6 nights in Feb 2024
Response from The Royal Park Canvas Sapporo Odori Park on Feb 19, 2024
Thank you for staying at The Royal Park Canvas Sapporo Odori Park. We sincerely appreciate your valuable feedback. We are delighted to hear compliments that you have enjoyed staying here. We keep making everyone feel comfortable and we are looking forward to seeing you again. Thank you! All the best, Frontdesk MIU

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Next to Odori Park and the TV tower so great view
For snow festival great location and beautiful view. The rooftop has a beautiful relaxing area and view. I personally don’t like the kiosk check in and grab your own amenities. Hence the service is lower as less interaction with any staff. There is no TV in the room for those who may want one.
Rooftop lounge area view
View from room
Stayed 4 nights in Feb 2024
Response from The Royal Park Canvas Sapporo Odori Park on Feb 19, 2024
Thank you for staying with us at The Royal Park Canvas Sapporo Odori Park. We sincerely appreciate your valuable feedback. We apologise for inconvenience and not enough services. Regarding the amenities, we do not set up amenities in the all rooms from sustainable points of view. Moreover, one of our concepts is the digital detox. Instead of the TV, rooms have a record player and guests would be able to have a nice experience through a wonderful music. However, please feel free to ask us anytime if you need supports. We will be glad to support you! We are looking forward to seeing you here again. Thank you. All the best, Front desk MIU

10/10 Excellent

Tor Wo

Stayed 4 nights in Feb 2024
Response from The Royal Park Canvas Sapporo Odori Park on Feb 15, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you for sharing your review with us.We are looking forward to seeing you again.Front Desk Nozomi

6/10 Okay

Peiyi

Stayed 1 night in Feb 2024
Response from The Royal Park Canvas Sapporo Odori Park on Mar 22, 2024
Thank you for staying with us at The Royal Park Canvas Sapporo Odori Park. We are very delighted to hear that you have enjoyed staying with us. We are looking forward to seeing you again. Thank you. Have a wonderful day. All the best, Front Desk Yuka

8/10 Good

Marcie, Lawrenceville

Stayed 2 nights in Feb 2024
Response from The Royal Park Canvas Sapporo Odori Park on Mar 22, 2024
Thank you so much for staying at The Royal Park Canvas Sapporo Odori Park.We are very glad that you are satisfied with our hotel. We will keep trying to do our best to make all guests feel comfortable from now on. We are really looking forward to seeing you again. Front Desk Yuka

6/10 Okay

Stuart

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from The Royal Park Canvas Odori Park Sappro Odori Park on Feb 10, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you for sharing your review with us.We will do our best to make you even more satisfied on your next visit.We are looking forward to seeing you again.Front Desk

10/10 Excellent

Roger

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! Would definitely consider staying again and trying out the rooftop lounge if im in town during the summer.
Stayed 5 nights in Feb 2024
Response from The Royal Park Canvas Sapporo Odori Park on Feb 10, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you for sharing your review.We are very happy to hear that you had a good time during your stay at our hotel.Summer in Sapporo is full of greenery and the temperature is low, giving it a different charm than winter.ROOFTOP holds events depending on the season.You can check the hotel's website when events will be held, so we hope you will enjoy a different ROOFTOP the next time you visit.We look forward to seeing you again.Front desk Natsumi

10/10 Excellent

mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property in town
Stayed 1 night in Jan 2024
Response from The Royal Park Canvas Sapporo Odori Park on Feb 10, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.We are honored to receive your wonderful words.We will continue to strive to further improve our services so that no matter how many times you visit, you will want to come again.All of our staff are looking forward to seeing you again.Front desk Yuzuna

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff. Hats off to front desk person Ms. Hayashi. Go above and beyond every request. JKU
Stayed 7 nights in Jan 2024
Response from The Royal Park Canvas Sapporo Odori Park on Feb 5, 2024
Thank you for choosing The Royal Park Canvas Sapporo Odori Park out of many hotels.We received many compliments during your stay with us, and we are very grateful to receive your compliments in your reviews.I'm sure there were times when I kept you waiting while I was helping you, but you kindly forgave me with an open heart, and I can't thank you enough.We will continue to work hard every day so that we can meet your expectations the next time we meet.We look forward to seeing you again.Front desk Hayashi

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place, excellent service
Stayed 1 night in Jan 2024
Response from The Royal Park Canvas Sapporo Odori Park on Jan 26, 2024
Thank you so much for staying at The Royal Park Canvas Sapporo Odori Park.We sincerely appreciate that your valuable feedback. We are very glad that you are satisfied with our hotel. We will keep trying to do our best to make all guests feel comfortable from now on. We are really looking forward to seeing you again. Front Desk Nozomi

10/10 Excellent

Lewis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room were excellent
Stayed 3 nights in Jan 2024
Response from The Royal Park Canvas Sapporo Odori Park on Jan 22, 2024
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you for posting this review.We are very glad that you found our hotel and rooms wonderful.We will strive to create a comfortable hotel for our customers.We hope that you will consider staying with us again.We looking forward to seeing you coming again.Front desk Yuka

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Royal Park Canvas Sapporo Odori Park on Jan 18, 2024
Thank you for staying with us at The Royal Park Canvas Sapporo Odori Park. We are very delighted to hear that you have enjoyed staying with us. We are looking forward to seeing you again. Thank you. Have a wonderful day. All the best, Front desk Nozomi

10/10 Excellent

Hai, Malta

Stayed 1 night in Jan 2024
Response from The Royal Park Canvas Sapporo Odori Park on Feb 5, 2024
Thank you for staying at The Royal Park Canvas Sapporo Odori Park. We are glad to hear that you had a good time with us.We are looking forward to meeting you again. Thank you!Front Desk Nozomi

10/10 Excellent

Sheung Ming

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from The Royal Park Canvas Sapporo Odori Park on Jan 17, 2024
Thank you for staying with us at The Royal Park Canvas Sapporo Odori Park. We are very delighted to hear that you have enjoyed staying with us. We are looking forward to seeing you again. Thank you. Have a wonderful day. All the best, Front desk Yuka

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from The Royal Park CANVAS Sapporo Odori Park on Dec 17, 2023
Thank you for staying with us at The Royal Park Canvas Sapporo Odori Park.We sincerely appreciate your valueble feedback.We are very glad to hear that you have enjoyed staying with us. Hope to see you here again. Have a lovely day.Thank you. Best regards, front desk yuka

4/10 Poor

Verified traveler

Disliked: Staff & service
Check in is via self service. I’m a bit old school and prefer the regular customer service style. No TV, and you need to pick up amenities from downstairs (if you need water etc). Room is nice and clean. Bathroom door opened out so made the room a bit smaller. Sadly the room without the view of Sapporo tower faced a literal blank wall. Not very pleasant. Make sure to book the room with the view! Walls were paper thin and could hear the family and their kids running around at midnight. We stayed at the Osaka chain on the previous leg of our trip and preferred it because of the service. When checking in; we were offered an upgrade (which we paid the extra for).
Stayed 4 nights in Dec 2023
Response from The Royal Park Canvas Sapporo Odori Park on Dec 11, 2023
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you for sharing your review with us.We apologize for any inconvenience caused regarding the facilities in your room.Our hotel offers a variety of room types. Among them, the rooms labeled "Park View" are recommended.With Odori Park spreading out in front of you, I think you will have an open stay.As you said, we will offer you an upgrade depending on the room availability on the day.We would be happy if you could rest your body for a little while in the room of your choice.We will continue to strive to further improve our services so that all our customers can have a comfortable stay.We are looking forward to seeing you again.Front Desk Nozomi

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from The Royal Park Canvas Sapporo Odori Park on Dec 5, 2023
Thank you for staying at The Royal Park Canvas Sapporo Odori Park. I'm glad to hear that you had a good time with us.I'm looking forward to meeting you again. Thank you!Front Desk Nozomi

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities
Different and first class.
Stayed 2 nights in Nov 2023
Response from The Royal Park Canvas Sapporo Odori Park on Nov 30, 2023
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.I'm glad to hear that you had a good time.We look forward to seeing you again. thank you!Front desk Eri

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the Sapporo radio tower, and our room had a record player and an old jazz record! GREAT touch. Loved staying here.
Stayed 2 nights in Nov 2023
Response from The Royal Park Canvas Sapporo Odori Park on Nov 30, 2023
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park out of many hotels.Thank you very much for your valuable feedback.We are glad to hear that your stay at our hotel was comfortable.At the 2nd floor lounge "KOKAGE", on weekends we light up a fire pit and invite local DJs to host "DJ NIGHT", so please come and enjoy the music next time.I look forward to meeting again.Front desk Mayu

10/10 Excellent

Daviea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably the best hotel I have stayed in thus far since traveling around Japan. I chose two separate room styles on purpose and they moved my luggage and the items I left in my room to my new room. The Lounge on the reception floor is great, in room record players and a rooftop. Close to shopping, food and multiple subway entrances. I will note you can hear people through the vents on the 11th floor and also there was a lot noise coming from above that floor one night. Not sure how since it is the top floor. Freaked me out a bit but I would stay here again.
Stayed 2 nights in Nov 2023
Response from The Royal Park Canvas Sapporo Odori Park on Nov 17, 2023
Thank you for choosing The Royal Park Canvas Sapporo Odori Park out of many hotels.We were able to receive a perfect rating, and all of our staff members were glad to read it.During your stay, you used two types of rooms. Did you have a favorite type?I felt relieved that I was able to relax in the hotel.However, we apologize for any inconvenience caused by the noise at night.If you have any problems, please contact the front desk and we will do our best to help you.We are very happy to hear that you would like to stay with us again.We will continue to strive every day to be a hotel that you will want to stay at again, no matter when you visit.We look forward to the day when we can welcome you again.Front desk Sana

10/10 Excellent

Daviea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have records players in the room and a library near check-in for you to borrow and play music in your room. A really great concept as there are no TVs in the room either. Would definitely stay here again.
Stayed 2 nights in Nov 2023
Response from The Royal Park Canvas Sapporo Odori Park on Nov 13, 2023
Thank you for staying with us at The Royal Park Canvas Sapporo Odori Park. We are very delighted to hear that you have enjoyed our concept.We are looking forward to seeing you again. Thank you. Have a wonderful day. All the best, Front desk Kent

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and comfortable. Great location.
Stayed 3 nights in Nov 2023
Response from The Royal Park Canvas Sapporo Odori Park on Nov 13, 2023
Thank you for staying at The Royal Park Canvas Sapporo Odori Park. Thank you for your valuable feedback.We are delighted that we could support your trip. We will keep trying to do our best to make all guests feel comfortable. We are very looking forward to welcoming you.Have a lovely day. All the best, Front desk Karen

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this location right outside Odori Park tower and walking distance to both the main station and shopping street. Loved the big soaking tub! Odori station is conveniently right outside the hotel.
Stayed 3 nights in Oct 2023
Response from The Royal Park Canvas Odori Park Sappro Odori Park on Nov 6, 2023
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you for sharing your review with us.We are very glad that you liked the location and bathroom of our hotel.We are looking forward to seeing you again.Front Desk Nozomi

10/10 Excellent

Faroze

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Stayed 2 nights in Nov 2023
Response from The Royal Park Canvas Odori Park Sappro Odori Park on Nov 6, 2023
Thank you very much for staying with us at The Royal Park Canvas Sapporo Odori Park. We appreciate your valueble feedback and are very delighted to hear that you have enjoyed staying with us. Thank you for posting the wonderful photos.We are looking forward to seeing you again. Have a lovely day. All the best, Front desk Karen

2/10 Terrible

Tshering

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This low rating is ONLY for the staff working at the restaurant. The hotel stay and its staff were friendly and helpful. However, because of what we experienced at the restaurant this left us so upset and frustrated. We decided to have dinner at the hotels restaurant since we were so tired from sightseeing. The whole vibe was so cold, unwelcoming and pretentious. It really made us feel being a foreigner they were not attending to us like they were to other Japanese customers. It took almost 1 hour for our food to be served that too one of the order was wrong. After alerting the server he had the audacity to tell us that we had ordered it. He later on said may be it was a miscommunication with no remorse. We were not going to wait another hour for the correct dish to come and walked out. Btw, we had ordered fried chicken how could the server get that wrong!
Stayed 4 nights in Oct 2023
Response from The Royal Park CANVAS Sappro Odori Park on Oct 29, 2023
hank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you very much for your valuable feedback.We sincerely apologize for the inconvenience caused to you during your important trip due to our inconvenience.We will take each and every opinion seriously and will ensure that all staff members are fully informed and will work hard to ensure that such incidents do not occur in the future.We apologize for making you feel this way, but we will continue to work hard to show you how much we have grown.We apologize once again for the inconvenience caused.All the staff are looking forward to your next visit.Front desk Hayashi

10/10 Excellent

Maryanne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient close proximity to public transportation. Nice records collection. Rooftop has a great view of Sapporo Tower and hotel itself is beside the TV tower. There is a popular all you can eat buffet in the corner which is great. It was raining on the day of check out. I stepped out to see my uber but it wasn’t there and since it was after hours the doors automatically lock. I was getting rained on and I think the hotel security noticed it and opened the door for me for shelter. I appreciate that. Thank you.
Response from The Royal Park Canvas Sapporo Odori Park on Oct 26, 2023
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.We are very glad to hear that you enjoyed using the record player in your room.Are you feeling unwell because of the rain?The cold days continue, so please take care of yourself.All of our staff are looking forward to the day when we can welcome you again.Front desk Sana

10/10 Excellent

Chi Kwan

Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Oct 2023
Response from The Royal Park Canvas Sapporo Odori Park on Oct 12, 2023
Thank you so much for staying at The Royal Park Canvas Sapporo Odori Park.We sincerely appreciate that your valuable feedback. We are very glad that you are satisfied with our hotel. We will keep trying to do our best to make all guests feel comfortable from now on. We are really looking forward to seeing you again. Front Desk Nozomi

10/10 Excellent

Porn, Andrews

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Service was great. Timely room availability
Stayed 1 night in Sep 2023
Response from The Royal Park Canvas Odori Park Sappro Odori Park on Sep 19, 2023
Thank you so much for staying at The Royal Park Canvas Sapporo Odori Park.We sincerely appreciate that your valuable feedback. We are very glad that you are satisfied with our hotel. We will keep trying to do our best to make all guests feel comfortable from now on. We are really looking forward to seeing you again. Front desk Yuka

8/10 Good

Josh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot, nice design and very clean.
Stayed 2 nights in Sep 2023
Response from The Royal Park CANVAS Sappro Odori Park on Sep 15, 2023
Thank you very much for staying at The Royal Park Canvas Sapporo Odori Park.Thank you very much for posting your review.Thank you very much for your many compliments.We will continue to strive to improve our service system so that you can have a clean and comfortable stay.All the staff are looking forward to your next visit.Front desk Yuzuna

10/10 Excellent

Lionel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent!
Stayed 6 nights in Sep 2023
Response from The Royal Park Canvas Sapporo Odori Park on Sep 13, 2023
Thank you so much for staying at The Royal Park Canvas Sapporo Odori Park.We sincerely appreciate that your valuable feedback. We are very glad that you are satisfied with our hotel. We will keep trying to do our best to make all guests feel comfortable from now on. We are really looking forward to seeing you again. Front Desk Nozomi

10/10 Excellent

Minkyung

Stayed 3 nights in Aug 2023
Response from The Royal Park CANVAS Sapporo Odori Park on Sep 5, 2023
Thank you so much for staying at The Royal Park Canvas Sapporo Odori Park.We sincerely appreciate that your valuable feedback. We are very glad that you are satisfied with our hotel. We will keep trying to do our best to make all guests feel comfortable from now on. We are really looking forward to seeing you again. Front Desk yuuka

8/10 Good

Kin Fai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is new, clean and confortable! Just that it is a bit small.
Stayed 4 nights in Aug 2023
Response from The Royal Park Canvas Sapporo Odori Park on Aug 15, 2023
Thank you for staying at The Royal Park Canvas Sapporo Odori Park. I'm glad to hear that you had a good time with us.I'm looking forward to meeting you again. Thank you!Front Desk Fukuchi