2/10 (非常に不満)
Melissa S.、United Kingdom
2024 年 11 月 13 日
気になった点 : 清潔度
Holiday Ruined - Raw Sewage in Shower
We paid a lot to stay in this villa in half term and on arrival there was a bad smell of sewage in the downstairs toilet which we reported that day. The sewage smell proceeded to get worse throughout the week particularly into the en-suite of the bedroom next door. We reported the smell daily and nothing was done. Then raw sewage came up into the shower tray ( which had obviously happened before) and we were told not to use any bathrooms on that side of the house meaning one en-suite bathroom was available for all five bedrooms until we left. When we asked for a partial refund as we could not use all the villa and had to put up with the smell all week we were offered a pathetically small sum. Do not stay in this villa if you want a nice holiday. The owners clearly think having raw sewage come up in your shower is really no problem.
Melissa S.
2024 年 10 月に 7 泊滞在