Sana Vacations from ￥285,794

Room outdated with mold on bathroom. Staff always available and provide good service.

Breakfast menu was unparalleled. So many options on the buffet, all delicious, and the menu items are prepared to perfection. The staff is warm, attentive and kind. The property is beautiful, with superb design and attention to details, surrounded in lush greenery. The pool area is so luxurious, we didn't want to leave it. I would heartily recommend.

My overall experience at this hotel was okay. However, I would consider it more a strong 3-star property rather than a 5-star property. During my stay, I encountered an issue involving housekeeping removing a personal belonging. I was able to provide clear evidence to support my claim. Initially, my concern was not handled impartially, as there appeared to be a tendency to side with the housekeeping staff. However, upon reviewing the evidence, the team made efforts to address the matter and offered appropriate accommodation. I would like to commend the guest relations team and the hotel supervisor, both of whom were courteous and attentive in ensuring that the remainder of my stay was as comfortable and smooth as possible. In general, the hotel was clean and maintained good security standards. However, the breakfast buffet offered limited options and did not stand out as a notable feature of the stay.

The room was clean and comfortable, the staff were very helpful and friendly, and the breakfast was good. My only minor issue was that the hotel does not provide a phone for making outside calls, which could be inconvenient for international guests without a local cell phone.

A really nice well positioned hotel. My only complaint is that only one elevator was working for the whole two weeks. This meant a lot of waiting to get up or down.