San Sebastián Xolalpa Vacations from ￥257,074

Our stay was very nice. No complaints on the room or the building/ area. Would have given 5 stars if it wasn't for the front desk staff. One gentleman in particular was very off-putting. We were already checked in and my sister arrived from the airport with her 2 small girls asleep. 1 in the stroller and another over her shoulder. Her check in was at 12 and it was 8 am. She had previously been told earlier check-in wasn't a problem but when she arrived this man told her she'd have to wait. I told her to wait in our room, which has a living sitting area. He said she wasn't allowed up until check in and that she'd have to wait in the lobby or elsewhere until checkin. I asked if at least the sleeping childing could come up and he was hesitant before finally allowing me to take them upstairs. I took them up and came down to keep my sister company when the guy said there was actually a room available. I'm certain he was looking to get some under the table cash and was willing to let my nieces suffer until he got his way.

It was like a castle!! Excellent cleaning service, friendly staff is only the half of it. Front desk we had our 2 favs Miguel and Enrique with friendly smiles and warm greetings. Enrique was our first front desk contact. He was so friendly and gave us suggestions for dinner on our first day. Miguel also was so thoughtful and kind he made sure we had our bag lunches, courtesy of the hotel, a pleasant surprise, for our tours that started before breakfast hours. The breakfasts were included, but not the buffet style, same options that hotels usually offer. They had a full menu with lots of homemade options. We were staying there 10 days and we still never tried all the options. It came with coffee including lattes, teas, juice of your choice, fruit plate, your entree and toast. It was so delicious and the seating area and kitchen were spotless. Dynamic breakfast staff, incl. the 2 Antonio’s (ask who is #1 for laughs) and Juan. There also was Francisco and Salvador who we met the first night at the on premise, Restarante Tezontle. Incredible dishes with great sauces and variety of courses. Their signature drink horchata made with hibiscus is a must. Ezekiel was the managervbreakfast/supper operations. We got to meet him as well. The cleaning staff was thorough and fast. Our room was clean and they did our laundry which was ready the same day. It was a great amenity to travelling lite. The best experience was how they helped me practice my Spanish and were so personal.❤️🙏

Room exceeded our expectations, breakfast was amazing, crew was very kind.

Great room service and great staff

It was very clean and comfortable and the location was great.