2/10 (非常に不満)
Carmen
グループ旅行
2025 年 12 月 10 日
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、設備とサービス
Puerto Rico is absolutely beautiful and the view from this place was stunning. The location itself was great and being so close to the beach was definitely the highlight of my stay.
Unfortunately, the experience with the host was very disappointing. After I checked out, they charged me fee and change claiming the towels and blankets had “spots.” This is not true, I made sure everything was clean before I left because I knew there was a fee for that. I asked them for photos to prove it, and they never replied.
I also requested clean towels during my stay and was told I had to pay a fee. But on my last night, they asked me to throw the towels and blankets in the washer to start a load. I asked why they never told me I was allowed to wash them earlier, especially since they wanted to charge me for clean ones. It made no sense.
They charged me a cleaning fee, yet on the last night they told me to take out the trash and start the laundry. If I’m paying for cleaning, why am I being asked to do it myself?
On top of that, I never had internet the entire stay. The owner told me they would refund me 30% per night, but I never got anything. I reached out multiple times by text, email, and on Expedia, and they completely ignored me. But they were very quick to charge me for the towels.
Overall, the location is beautiful, but the customer service was terrible. I wouldn’t stay here again because the communication, extra fees, and lack of honesty made the whole experience stressful.
Carmen
2025 年 11 月に 4 泊滞在
