サンノゼ アイランドのヴィラ

「No wi-fi for over a day! They did offer us an additional night free. Room had sat for awhile, not cleaned regularly. There was a gritty substance on the bathroom vanity top, which washed off with a wet wipe. The floor was tiled and sand was found in the grout lines. Otherwise room was clean, bed linens appeared to be clean, sink, shower and toilet were clean. We did have to manually empty the dehumidifier as it was not set up to drain automatically. Coffee choices were all decaf, I need my...

「Room was very clean. It was comfortable. Staff was kind.」

「yes」

「The breakfast could be better.」

「Very clean. I appreciated the text messages checking on me to make sure that everything was fine and if I needed anything. Excellent service. 」

「The day was good parking wasn't the best someone took our parking space in front of our room which forced us to park a ways off. Other than that their was a 25 dollar fee they put on top of the reservation total which was blindsiding since it was not talked about at any point and was not in the contract but when I asked about it they said it was refundable once the room is verified to be in good condition once we left. We will see if it's true in a couple of days.」

「I really enjoyed the view from our room. The beach decor was beautiful and the staff were great.」

「Checking in a small child was on a tablet while mom did laundry. Got checked in and went to eat and explore the area. Our room was very dated. I watched some tv and noticed several baby cockroaches climbing up the bedside table. I woke my husband and his foot landed right next to a larger one. We packed up. As we grabbed our dinner from the fridge a very large roach ran out. We threw our food away. It was 11:30pm and I had to find new accommodations. I still have not received our refund for the...