8/10 Good
Kristi, San antonio
Traveled with family
Apr 26, 2024
Liked: Staff & service, amenities
This was our 2nd time staying at BW in Port A. The first time being in July of 2020 and at that time we were not happy with the cleanliness at all and vowed never to return. We gave it another chance this year (April 2024) and it was A LOT cleaner than it was in July of 2020 however not as clean as one would expect for one of the better rated hotels on the island. We arrived on a Monday and the pool was clean and warm. The days following were not as clean as chunks of hair, bugs, feathers, and other debris were in the pool. It seemed to have gotten worse as the week progressed to Friday. We did see someone finally cleaning it on Friday though. Maybe its only cleaned for the weekend?? The breakfast was good, hot, and plentiful. It never changed though. It was the same exact foods served every single day. The lady who attends the breakfast area was great and very helpful! The room was okay. Not that dirty but also not that clean. The shower had hair from a previous stay. We were always given extra toiletries and towels when asked so that was a plus. The property was not dirty but the trashes by the stairs were overflowing by the evening and changed in the morning. The hotel was quiet as it was April which is usually pretty off season on weekdays. We would stay again for the morning breakfast, heated pool, and proximity to everything.
Kristi
Stayed 4 nights in Apr 2024