Find Family Hotels in Salem, WV

"Upon walking into the room, it was so discugsting that we couldn't stay yet they still charged us for a night because it was too late to cancel. DO NOT STAY HERE. DO NOT USE"

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"Molding the bathroom shower . Made the front desk at checkout aware. I have pictures "

"Yes all of the above"

"hot water in the room lukewarm, outdoor hot tub broke, crackheads hanging out at the pool all tweaked out on something"

"First room was dirty. Second room was okay "

"Staff was extremely helpful and amzing and the hotel and rooms was clean "

"DO NOT STAY HERE! Do not let the false 8.5 rating fool you. We left immediately without staying and are getting a refund. The place was disgusting. Unprofessional from the beginning. Lady at the counter was doing what looked like personal laundry and had a large trash bag full of clothes spilling out behind the counter on the office floor. Hotel immediately gave off the vibe of ick. At first we thought it was just the front desk and we were tired so maybe it wouldn't be that bad in the room. So we went up to the room, opened the door and saw a freshly made room although the lighting wasn't great. BUT after walking in and checking the bathroom and then each bed for cleanliness to confirm, we promptly returned to the lobby and returned the keys to the front desk. The bathroom was dirty everywhere, just gross. The beds were full of hair and the sheets were dingy. When going back down the elevator we noticed the dirt of the halls and the elevator itself. As we left we told the lady at the desk why we were leaving and she said "oh well I will tell my manager tomorrow." Made me think it happens often. We made arrangements to stay elsewhere even though we had to pay more and it was the best decision we made. "

"Breakfast was ok. Room was clean. The day I checked in everything went good at check in. At around 9 pm guy at front desk called to see who was in the room and said we was out in the wrong room but he would fix it. I told him then that the room above us was extremely loud and we were already in bed. He said he would take care of it but did not. Around 9:30, he knocked on my door to asked for a receipt for my 2 nights stay. I showed him on my phone and he left. He called about 10 minutes later and said he fixed it. The next morning we left around 6:45 to go to our event and I put a do not disturb sign on the door because I had medication and food prepared from home in there. When I came back, the maid had entered my room and changed out towels and garbage. She was not supposed to enter the room while I was gone. I informed the front desk and also informed them we had 4 people there and she only left towels and washcloths for 3. The day we were checking out the toilet continued to run but would not flush, I informed the desk and checked out. I clean up after my family and bring a garbage bag to put our garbage in so that the maids don’t have to enter my room. This was the 2nd year I had stayed there for this event and last year, I had absolutely no complaints but this year wasn’t very good. I will find another hotel next year. "