Saks Fifth Avenue

Staff was great but that’s about it. Rooms and bathrooms are extremely small. You can hear everything from the hallways

Didn’t get refund

The Pierre is historic, located directly East of Central Park, and seemingly maintains a five star rating for precisely those attributes. The attractively priced suites are all interior facing on dimly lit lower floors. Don't expect to be upgraded for sunlight and a view without paying double. Also, room rates with 'breakfast included' have a restaurant credit, not a hotel credit. Ordering from the in-room breakfast menu simply to take advantage of my 'perk' resulted in hundreds of dollars in disputable charges. My membership in Taj's loyalty program resulted in zero benefits, which is a bit surprising as the company only operates two properties in North America.