Saelices Vacations from ￥175,219

The property is overall very nicely located and easy to travel from. It was clean and the bathroom was very spacious. However the service left a LOT to be desired😖! Here are a couple of examples: once when asked the doorman to call us a cab he just pointed to the taxi driving by and said that you will find it there! How unprofessional!! Also we were leaving early for a trip so I asked them to provide some croissants or something to the room ( mind you this is a hotel that does full breakfast) and they refused since it was about 10 minutes before 7 — there usual time😟. In summary facilities and location good customer service bad!

Hotel Ursa was in a quiet and pretty neighborhood but still had the convenience of a big metro station nearby, good restaurants and interesting shops a short walk away (and in some cases across the street!) And, it was a beautiful luxurious hotel with a very friendly and helpful staff.

Beautiful hotel, fantastic service. Close to all tourist attractions. I will definitely come back.

Excellent choice Walking distance to everything Staff fantastic Very clean and safe Amazing breakfast Wish there was a pool

Room was very clean with all basic items you would expect. Nice to have excellent cleaning service every day unlike some US chains. Staff were friendly and even tried to help us get tickets to a soccer game. Location is right in middle of everything (transportation, shopping, restaurants, etc). Easy walk to palace and other museums. Would strongly recommend.