Roman Vacations from ￥192,566

It was nice, but we did have trouble with the hot water. The location was good for getting to the train station and the historical sites. Overall, it was very good.

I am extremely disappointed with our stay at the Best Western Premier Hotel at Sofia Airport. The air conditioning in the first room we were given did not work, despite the outside temperature being 34°C. We were then moved to a second room, where not only did the air conditioning not work, but there was also a malfunctioning toilet that caused the entire room to smell bad. The third room finally had working air conditioning and smelled clean and pleasant. However, the bathroom door could not be closed because it was badly warped, apparently due to mold and moisture. At that point, we had no choice but to move yet again. In the fourth room, there was still mold all over the bathroom door, although at least the air conditioning and other basic amenities were functioning. Having to move between four rooms during one stay is completely unacceptable, especially for a hotel that presents itself as a Premier property. The repeated maintenance issues, mold, unpleasant odors, and lack of properly functioning air conditioning made our stay extremely uncomfortable and disappointing.

The hotel is very overpriced. It is outdated and hotel staff were aloof. Mediocre overall. The gym was very dirty and had little to no equipment. The floors were filthy and hadn’t been cleaned in a long time. No mats, towels and in a dungeon. The breakfast was mediocre. Would like to see healthier options and plant based options would be appreciated like in most other hotels. Would not be back.