ウェストボーン川周辺のホテル

"清潔な客室でスタッフや施設も安心のホテルでした。周囲には飲食店や小さなスーパー等も有り、場所はトラファルガー広場まで歩いてすぐ！ウェストミンスター寺院も歩いて行けます。"

"Terrible customer service and helpless"

"湯量も申し分なし、熱いお湯が大量に出る。"

"交通至便"

"スパには時間がなくお伺いできなかったのですが、次回の滞在の際には行ってみたいです。"

"朝食は素晴らしくお部屋は清潔でジムの広さもちょうどよかったです。 ファミリールームでしたがソファベッドも快適でした。 ロビーからお部屋までが遠く少し迷いましたが他は快適でした。"

"Thank you for your hospitality the other day. I was deeply impressed by the kindness and wonderful hospitality of all the staff. The hotel and guest rooms were lovely, with a playful atmosphere, making for a very fulfilling stay. The breakfast was also very luxurious, and choosing what to eat was exciting. The access to the station was excellent, so I would definitely like to stay here again when I visit London!!!!"

"朝ごはんが美味しかった"

"My stay was unfortunately disrupted by multiple serious issues. On the first night, the room lost running water for a significant period, which meant the toilet and shower were not functioning. This already made the room difficult to use. The following day, water began leaking through a ceiling light fixture in the room, which was particularly concerning given the proximity to electricity. Shortly after reporting this, guests received an evacuation notice due to flooding concerns in the building. I had to pack my belongings and leave the room while the situation was assessed. Eventually I was moved to another room that appeared unaffected. To their credit, the staff communicated via WhatsApp and eventually relocated me to a safe room. However, the situation itself was stressful and disruptive, especially given the safety concerns related to water leaking near electrical fixtures. The compensation process also required considerable persistence. The initial offer was very low, and I had to follow up multiple times and escalate the issue before management reviewed the situation and agreed to a more appropriate refund for the affected nights. While I appreciate that the matter was ultimately resolved, the combination of loss of water, a ceiling leak through an electrical fixture, evacuation of the room, and the difficulty in obtaining appropriate compensation made the stay far from what one would expect from a hotel."