Restore My Control

The vibe of the resort and staff is awesome!

Design, ambience, and downtown location

The Fairmont was truly exceptional. Having stayed in 16 hotels last year in Europe, America, and the Caribbean, it is not easy to provide us with a memorable and outstanding stay. However, the Fairmont accomplished exactly that. The hotel is beautiful, quiet, and has an amazing location for walking to nearby restaurants and attractions. The staff makes this hotel next level. From the front desk staff, especially Anna, upon our arrival and throughout our stay, the staff was always asking us how they could assist. The doormen were always attentive and alert, and would even open doors to our Lyfts and readily assist with packages. The Bell Staff under the direction of Angelina was incredible. They gave us a most personalized and delightful surprise. This attention to us as guests made us feel very special. The cleaning staff was phenomenal. The attention to detail and organizing the room both in the morning and for the turn down service was unmatched in any hotel where we have stayed. Whomsoever that cleaning staff was in room 1649 for our stay, including for the turn down service should really be commended by the management. We smiled every evening to see how thoughtful and meticulous the cleaning, organizing and restocking of items was in our room. Thank you again Fairmont for an unbelievable stay. We will definitely return to this hotel as we loved Austin and will definitely be back.