Find Family Hotels in Red Hook

"The pictures and descriptions of this property is very deceptive! It’s old and rundown. Cracking the building structure, cracks in the floors, dirty and old refrigerator, tv and sink didn’t work, one of the pools is small and dirty. Not handicapped accessible. I would not recommend this property to a dog if needed shelter. It was ocean view that’s it. "

"Bay view from the room was nice on some mornings seaplanes would land in the bay waking us up in the early morning. We asked one of the front desk workers if she could take a picture of us seeing that the lobby was empty with no else checking in and she seemed bothered by our request."

"So the main problem with the Hotels.com listing involved the merchant’s efforts to work outside the hotels.com platform. After making the reservation I got several emails which frankly looked like a scam asking for a deposit which was not advertised anywhere on the hotels.com listing. The emails had all the ‘tells’ of a scam (gmail email and different name than the hotels.com website and links (which I did not click). I responded to the second email suggesting as much and got no reply. Then the day of the check-in I get another email saying the merchant had a mix-up and we would not be staying in one place but would have to move in the middle of our trip. This same claim of a mix-up was represented to me at check-in. No reduction in charges was offered. Fortunately we had another room available to move our stuff while we did a day trip to St John’s as the whole thing did not sit right. Although the second place was supposed to have passes for beach chairs for three it did not. The rooms are generally great for what you get and the location is perfect. We would return again but would not reserve though hotels.com (which btw has a policy requiring merchants to communicate through the app which this merchant disregards). The other room we got through a different provider had NO issues. "

"Beautiful hotel. Great view from room. Nice pools and bars. Connects to Buoy House, dinner at Isla Blue twice. Excellent food. Taxis always available. "

"We only stayed one night so just needed a place to sleep. The bed was very comfortable. "

"Room was nice, beach was amazing with nice bar/restaurant. "

"Everthing was amazing at sapphire beach resort. I have zero things to complain about"