Service by all staff was great. Room 8602 needs some upgrade, specially around bathroom walls, furniture had water damage.
Food was good however our experience in Bamboo restaurant was not good. Food made us sick for 3 days.
Oswaldo
2024 年 5 月に 7 泊滞在
10/10 (非常に良い)
Giselle
カップルで旅行
2024 年 6 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rafael was an excellent concierge! The hotel was beautiful and the extra attention to detail by the team went a long way. I really enjoyed my stay!
Giselle
2024 年 5 月に 5 泊滞在
8/10 (良い)
Mary
2024 年 5 月 29 日
良かった点 : 清潔度、スタッフとサービス
Mary
2024 年 5 月に 6 泊滞在
8/10 (良い)
Jose
カップルで旅行
2024 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Original room 8118 very bad air-conditioning. Outside of that the property was very nice.
The Staff at this location are amazing. Ceasar was the best concierge we have ever had the pleasure of meeting. I believe he went out of his way to make our stay extra special.
Jose
2024 年 5 月に 4 泊滞在
10/10 (非常に良い)
neal、loxahatchee
家族旅行
2024 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our Expedia on site specialist and Concierge Caesar was just the perfect guide for our family. He took all the worry and stress away from our first hours on site. Due to his local knowledge he was able to continue to prove himself over and over throughout our stay. Exactly what you need when visiting a new place. His caring and inquisitive nature supplemented by his calmness and enthusiasm let you know by his actions that he is always there for you. I can say without any hesitation or qualification Ceasar was the best personal guide to experience the Dominican Republic we could have asked for!
Thank you Ceasar from my entire family to you.
neal
2024 年 5 月に 8 泊滞在
2/10 (非常に不満)
eric
家族旅行
2024 年 5 月 21 日
気になった点 : 清潔度、スタッフとサービス
Food is horrible, staff in restaurants never smile. Asked for several days to have hot tub cleaned, never happened. AC didnt get cold, never got below 75F. Only friendly people are the bartenders. Overall experience was a nightmare. Pools were filthy.
eric
2024 年 5 月に 6 泊滞在
8/10 (良い)
Glen G
家族旅行
2024 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The closeness to the beach was a plus. This is a huge property, it gave us a lot of options to explore.
Glen G
2024 年 5 月に 4 泊滞在
6/10 (普通)
Lindsey
2024 年 5 月 15 日
良かった点 : 清潔度
Lindsey
2024 年 4 月に 7 泊滞在
10/10 (非常に良い)
Stephanie
家族旅行
2024 年 5 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was super nice except for the snorkeling excursion that we booked through the property. We were told they were going to take us snorkeling but just took us too a party spot instead.