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"Great staff"

"Great place to stay! Clean and convenient. Also, hands down the best breakfast experience I’ve had at a hotel!"

"Definitely the best option in Puerto Montt. Clean, well-managed, great location, grocery store just downstairs and steps to buses everywhere in Chile."

"Amazing customer service, great breakfast, winderful view, very comfortable for the price."

"The room was good as was the bathroom. But the heated pool wasn't functioning and it took the better part of an hour to get the sauna working. Breakfast was good. A bit more service and tea/coffee facilities in the room would lift the experience. "

"La estadía en Novotel fue placentera, el acceso directo al mall ayuda a tener todo cerca. Además la locación es perfecta para caminar a diversas atracciones alrededor del centro de Puerto Montt "

"The rooms are very large and clean. The staff was very accommodating. We had a small parking issue. Parking is free but they have few spaces and it’s not always available. "

"Good property with a nice location overlooking the sea. The room is spacious with a kitchen and jacuzzi. The kitchen has limited cooking appliances and the shower button is broken. I can see that the hotel is nice but the facilities seem a bit old. Overall a nice hotel with friendly staff who allows me to store my luggage after checkout. "

"Very good property close to nice events and friendly staff. I would stay there again and again."