2/10 Terrible
Chantal
Traveled with partner
Apr 27, 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There was constant loud construction very near our room, my husband got food poisoning from the buffet, the staff was rude, and overall just a terrible resort. The only way the staff would serve you was if you yelled at them over everyone else waiting to be served. Was usually barely acknowledged at the bars and the buffet. While people around us were being served. The very first drink I tried to get (a few hours after getting to the resort and having a poor check-in experience), I swam up to the bar, the server acknowledged me and as I went to order, someone started screaming at the bartender so he went and took their order first. He took 20 mins dealing with their party, then came back to me and said ‘sorry the bar closed 1 minute ago. You’ll have to go elsewhere.’ Believe it or not, it only went downhill from there. There was a service corridor just outside our room where there was constant noise and construction. One day they spent 30 minutes throwing bags of glasses and cans on top of other bags of glasses and cans in the back of the truck. Imagine the noise of a bag of glass landing on glass?! Multiple times when we went to the buffet (including the first time) we went through our entire meal without even receiving water from a server, despite the entire section around us being served. They also did not acknowledge this was our honeymoon, which is fine. I wasn’t expecting anything crazy, but maybe a ‘congrats’ instead of charging me $45 USD for 6 chocolate strawberries
Chantal
Stayed 5 nights in Apr 2024