ポントン ホテル

「Es tranquilo」

「Property was pitiful, small, dirty, bugs, inadequate shower, couldn’t flush toilet paper, was told by checking host we needed to put to in the trash and not the toilet. Extremely small room, air didn’t work and no lock on the door. Want a full refund, didn’t stay ever one hour.」

「We booked this property last minute as we had our flight cancelled and thought we would be stuck for a few days due to weather back home. Yes, it says non-refundable, but it didn't matter at the time of booking. We thought we wouldn't be able to go home and all the hotels were booked. Within an hour of booking we got news that we had a flight. I immediately contacted the property and asked for a waiver to cancel the reservation. She acted like it would be no problem but after a few weeks of back...

「Everything with the hostel itself was fine but they charged me twice and I can't seem to get in contact with anyone. 」

「Excellent」

「Highly highly recommend the staff is nothing short of amazing」

「Great place to stay.」

「Breakfast was great. Property was clean and cute. Staff was pleasant. 」

「This hotel provided everything you need! The Aruba Aloe line was great, we only packed a carry on so it was awesome that good products are provided. The gym was fantastic - it had everything we needed and more. The gym had big windows facing the beach/ocean. We wish the “Westerly” tower had more “exclusivity”, the beach chairs had no padding, it was plastic pieces going horizontally and it would hurt after a while - we would layer blankets. The ends have very hazardous metal, we hit our toes and...

「Some of the staff members was amazing Front desk ladies was terrible ! I supposed to check in at 4pm I check in 5:25 pm it was seen in her room was not ready」

「The ac never goes under 74f I asked menu time to change it and they said oh just wait should be lower now but still at 73 super hot at night .」

「Cumplidor」

「Very helpful owners. A nice small place to relax .」

「Amazing 」

「The staff needs to be more friendly.」

「My family and I, along with some friends visited Aruba for a 2nd time and loved it. For our stay at Divi Phoenix, the resort is beautiful overall. However, I was disappointed with the constant beeping in my room my entire stay. Made it hard to sleep. No clue what it was but I reported it to the front desk and nothing was done. Also, the beds are very, very firm. The sofa bed, you can feel the springs but for kids, its okay for a quick stay. The location is great, the staff is friendly and we...

「The highlight of this hotel is its location and beautiful beach. The property is older and they do their best to maintain it, but the rooms are in need of updates, and overall cleanliness throughout the hotel could be improved.」

「Siempre estuvieron atentos a nuestras necesidades」