Polillo Vacations from ￥54,313

They only allow 1 face, hand and body towel. Requested more but was told just one per room. I like to have a towel to wipe down the counter after washing my face. Hotel smelled like sewer the entire time. Door to room would t close properly. Had to keep pushing to close. Ate at the restaurant, took 2 hours of I get food. Has to ask for my tea 3 times! Finally after almost 2 hours, they bought a cup. Was told after that because of the typhoon warning, many staff didn’t show up for work. Completely understandable but that something you should tell people when they sit down. We keep asking when our food is coming, was told 15 more minutes numerous times. Finally when we got angry, they said they are short staff. Still, 2 hours to bring tea is a bit ridiculous.

The accommodation was adequate but for the stench and noise. You can really hear noise from the hallways. The putrid smell would randomly come and go. We noticed the smell sometime during the night and even in the main lobby of the hotel. It was a really strong sewer smell. If it weren’t for those two issues, the location is prime especially since it’s connected to the mall. The room was clean enough as well. It really is too bad about that awful smell.

Staff and security were great! Access to the greenhills mall is convenient. Location to all shops and restos superb! Arrived and efficient security guards greeted us. Reception desk was unmanned. Waited 5 minutes to register. No coffee shop. Thats a shame. No laundry service. Another negative. Room was clean. Bed mattress, linen and pillows are very satisfactory. Kitchenette definitely assisted in making our stay pleasant. Strong sewerage smell emanating from the bathroom.

Housekeeping maintained the cleanliness of our room. Kept our coffee, tea, and water stacked every time and staff members are polite and helpful.