Find hotels near Point Ellice House and Gardens, Victoria from ￥22,044

"The staff was very nice"

"This is clearly an aging property that has been brought up to date in the rooms, however, the common areas are showing definite signs that they need some TLC as well. Elevator doors didn't have sensors so any time you took a bag trolley into the elevator the door would crash into it if you didn't have it all the way in. The pool and hottub were nice additions however, those areas in particular were very dated. The rooms were comfortable however, fronting onto the highway there was quite a lot of traffic noise. Overall, for the price, the accommodation was what I expected."

"Staff was great, location was perfect"

"Booked a kitchen suite for a 4 night/5 day stay for mother/daughter weekend due to the location and Best Western brand. Check in was great. Lobby was clean and staff were pleasant. Room layout was good too. Housekeeping was the worst I have ever experienced. It's clear there is a lack of interest in the job and that management doesn't manage. I had to ask for sugar refills for my coffee, there was French fries on the floor even though we didn't have fries in the room, the shower curtain had dirt on it, there was mud/blood/something on the shower ceiling and the kitchen fridge didn't work either. I put a glass of water in the freezer overnight and it was still water the next day. I completely understand that things happen and staff did address each issue but the consistent need to reach out for basic housekeeping was gross and unacceptable. I don't work there and shouldn't need to tell staff what to do. I do expect more when paying $300+ per night."

"Would definitely stay again. Parking was a bit short"

"Staff and facilities were excellent and the room was a good size. The shower was a bit low (height) and water pressure was too high in the shower, no easy way to turn down. Not relaxing, more of an assault with water. Overall stay was good, just shower could be improved. Nobody needs 500L / min flow "

"Nice pet-friendly room, thanks for the snacks, our dog loved it!"

"The hotel was exemplary! The staff were friendly and helpful. The room was lovely and very comfortable. My only regret was that I could only stay one night."

"Basic room but good location "