Encanto Riviera

Travelers relax on sunny poolside loungers or treat themselves to rejuvenating spa treatments in a peaceful environment at Encanto Riviera

Choose dates to view prices

Where to?

Dates

January 2026

22

February 2026

Outdoor pool, sun loungers - Encanto Riviera (Playa del Carmen)

Family Apartment, 2 Bedrooms | Living area | 40-inch Smart TV with cable channels, TV, printers - Encanto Riviera (Playa del Carmen)

View from room - Encanto Riviera (Playa del Carmen)

Garden - Encanto Riviera (Playa del Carmen)

Located near Playa del Carmen Main Beach, Encanto Riviera creates a peaceful retreat with its lush gardens. Guests refresh at the outdoor pool, stay connected with complimentary in-room WiFi, and benefit from helpful concierge services and beach towels.

Good

Popular amenities

Pool
Spa
Parking included
Free WiFi
Air conditioning
Laundry

Room options

Check availability for these dates

Tonight

Jan 22 - Jan 23

Tomorrow

Jan 23 - Jan 24

All rooms

1 bed

3+ beds

Showing 2 of 2 rooms

Deluxe Apartment

Exceptional

Highlights

Balcony

Separate dining area

Individually furnished

Individually decorated

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Smart TV

95 sq m
1 bedroom
Sleeps 3
1 King Bed
City view

Luxury Apartment, 2 Bedrooms

Highlights

Balcony

Separate dining area

Individually furnished

Individually decorated

Air conditioning

Kitchen

Full-sized refrigerator/freezer

Smart TV

125 sq m
2 bedrooms
Sleeps 4
1 King Bed and 2 Double Beds
City view

About the neighborhood

Located near the beach, Encanto Riviera is in Downtown Playa del Carmen, a neighborhood in Playa del Carmen. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Xaman Ha Aviary and Temazcal Natura are also worth visiting. Visit our Playa del Carmen travel guide

77710, QROO, Playa del Carmen, Gonzalo Guerrero

What's nearby

Quinta Avenida
5 min walk - 0.4 km
Playa del Carmen Main Beach
8 min walk - 0.7 km
Mamitas Beach
11 min walk - 1.0 km
Central Square
2 min walk - 0.2 km
Nuestra Senora del Carmen Catholic Church
3 min walk - 0.3 km

Getting around

Cancun Intl. Airport (CUN)
50 min drive

Restaurants

El Árbol de la Diez
3 min walk
Logia Café
1 min walk
El Tapas Restaurante
1 min walk
El Doctorcito
2 min walk
Café Andrade
2 min walk

About this property

Encanto Riviera

Hotel near Quinta Avenida

Close to Playa del Carmen Main Beach and Playa del Carmen Maritime Terminal, Encanto Riviera provides a garden, laundry facilities, and more. Treat yourself to a massage or other spa services. Stay connected with free in-room WiFi.

Additional perks include:

An outdoor pool along with sun loungers
Free self parking
A front-desk safe, concierge services, and a water dispenser
Tour/ticket assistance, barbecue grills, and beach towels

Room features

All guestrooms are individually furnished, and feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and printers.

Extra conveniences in all rooms include:

Heated floors, showers, and free toiletries
40-inch Smart TVs with cable channels
Wardrobes/closets, balconies, and separate dining areas

Similar properties

Free WiFi
Air conditioning
Microwave
Kitchen

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free secured, covered self parking on site

Things to do

Outdoor pool

Family friendly

In-room full-sized refrigerator/freezer
In-room kitchen
In-room microwave
Laundry facilities
Outdoor pool
Separate in-room dining area

Conveniences

Laundry facilities
Limited-hour front desk
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Housekeeping (once per stay)
Tour and ticket assistance

Outdoors

Barbecue grill
Beach towels
Garden
Pool loungers

Spa

Massage
Spa services

Accessibility

No elevator
Smooth flooring in room

More

Smoking not allowed

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Hair dryer
Heated bathroom floor
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

40-inch smart TV with cable channels

Food and drink

Blender
Cleaning supplies
Coffee/tea maker
Cookware, dishware, and utensils
Freezer
Full-sized refrigerator/freezer
Griddle
Kitchen
Microwave
Rice cooker
Separate dining area
Stovetop
Toaster

More

Air conditioning
Free daily newspapers
Individual decor
Individual furnishings
Iron/ironing board
Laptop workspace
Laundry detergent
Printer
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM

Front desk staffed during limited hours

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Renovations and closures

This property is closed from January 29 2026 to February 28 2026 (dates subject to change).

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Noise-free guestrooms cannot be guaranteed

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Encanto Riviera Hotel

Encanto Riviera Playa del Carmen

Encanto Riviera Hotel Playa del Carmen

Frequently asked questions

Does Encanto Riviera have a pool?

Yes, this property has an outdoor pool.

Is Encanto Riviera pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Encanto Riviera?

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Encanto Riviera?

Check-out is at noon.

Where is Encanto Riviera located?

Located in Downtown Playa del Carmen, this hotel is within a 5-minute walk of Calle 12 and Quinta Avenida. Playa del Carmen Main Beach and Mamitas Beach are also within 15 minutes.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Ask a question

Encanto Riviera Reviews

7.0

Good

7.0

Cleanliness

7.0

Amenities

6.2

Staff & service

6.8

Property conditions & facilities

10/10 Excellent

Arthur

Dec 29, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Near Quinta Avenida and Calle Constituyentes, this property is wonderful ! Very modern and spacious and clean. Easy walk to everything in Playa Del Carmen. I love the Acapulco style chairs!

Stayed 1 night in Dec 2024

10/10 Excellent

tiki

Apr 22, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great Stuff was helpful and kind Location is great,close to everything Just I wish it was everyday cleaning But overall we love it and def highly recommend

Stayed 10 nights in Apr 2025

6/10 Okay

JULIO CESAR

Jan 3, 2024

Liked: Property conditions & facilities

Disliked: Cleanliness, staff & service, amenities

When we first got there the condo had a funky smell. The bed sheets were not changed before getting there, and there was dirt on them. Also the internet was not working, and the tv was not functioning. There is no provided blankets only sheets. Everything else was fine and had a good time.

Stayed 5 nights in Dec 2023

6/10 Okay

Verified traveler

Aug 20, 2023

Liked: Room comfort

Disliked: Staff & service

Great location, disappointing facilities

The rooms are nice and comfortable. The location is great in the heart of downtown near grocery stores. I have stayed here before and liked it. However, they are understaffed and it is beginning to show! The pool was dirty and full of algae when I arrived. They attempted to clean it, but did not stay on top of it or the filter didn't work. It was dirty for most of the week that I was there, and I did not get in. The internet dropped sporadically. The cleaning service was very slow to respond. It's a great building, but can use a facelift throughout.

Stayed 8 nights in Aug 2023

8/10 Good

Glenn

Feb 4, 2025

Liked: Cleanliness, staff & service, amenities

The rooms are very nice, but the main property needs a little TLC. Elevator didn't work for the first few days.

Stayed 7 nights in Jan 2025

2/10 Terrible

Robert

Jan 14, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We booked as a flight and room package. When we arrived, there was no room. Horrible situation and staff were not very concerned or helpful :(

Stayed 5 nights in Dec 2024

2/10 Terrible

Ronald

Jan 21, 2025

Disliked: Staff & service, property conditions & facilities

Bad business

I booked and paid to stay here. After a day of flights and bus travel I finally arrived exhausted to have them tell me that they have no rooms. I had even walked there with my luggage from the bus station. They didn’t seem to care.

Stayed 1 night in Jan 2025

6/10 Okay

Mina

Mar 2, 2025

Liked: Cleanliness, staff & service, property conditions & facilities

La propiedad está bien, pero yo renté la habitación para venir a descansar y el acceso de la alberca estuvo el domingo cerrado por otros propietarios que están haciendo uso del área y pusieron una cadena y un candado, sin permitir el acceso a nadie más. En recepción nadie te sabe decir porque, pero simplemente no pudimos hacer uso del área común.

Stayed 1 night in Mar 2025