The 2 bedroom unit I stayed in with my husband, mom and grand daughter was not clean. Lots of mildew in shower, sink/counter crevices in bathroom and kitchen, as well as patio doors. I cleaned a lot of it before I could use any of it. The carpet and tile were also dirty. I had to dust as well, terrible! The master bedroom bed was AWFUL!! I don't think they've turned the mattress once. (The sheets were clean so that's a bug plus) The couch was dirty. My grand daughter had a choice to sleep with her great grandma or an air mattress we found wadded up in the closet. OR, for her final and best choice, a sheet on a recliner sofa. Fortunately she's small and not one to complain.
My husband was appalled at the small size of bedroom TV's. Our home computer monitor is larger. Internet was rather pathetic. The dishwasher and dryer were terrible!! So much so we didn't even try the washer.
The outdoor pool was a bit cloudy, the indoor pool was very cloudy. Handicap parking could've been better.
It was terrible to get out to go toward Gatlinburg and SMNP.
So, why a 4 overall rating you ask? Well, the view from our unit was beautiful!! It was easy in from the north and out to head home. Overall, it was quiet. The walking area and play park were a big hit.. The people we met staying there were VERY friendly!! Didn't hear back from my host at all, but the check in was EASY using VRBO app! The price was reasonable. My 87 yo mom said she slept great and our grand daughter had so much fun! Those 2 things made every bit of dust, dirt, small TV's saggy bed and mildew worth it.