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Crowne Plaza Phu Quoc Starbay by IHG

5.0 star property
Luxury hotel on the beach, with 2 outdoor pools

Choose dates to view prices

Photo gallery for Crowne Plaza Phu Quoc Starbay by IHG

Villa, 2 Bedrooms (Seafront) | 1 bedroom, premium bedding, memory foam beds, minibar
Grand Suite, 1 Bedroom (Oceanfront View) | 1 bedroom, premium bedding, memory foam beds, minibar
Restaurant
2 Double Premium Oceanfront | 1 bedroom, premium bedding, memory foam beds, minibar
Restaurant

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Spa
The current price is ￥14,632
￥16,594 total
includes taxes & fees
Sep 5 - Sep 6

Room options

Available filters for rooms
Showing 19 of 19 rooms

View all photos for 1 Bedroom Villa

1 Bedroom Villa | 1 bedroom, premium bedding, memory foam beds, minibar

1 Bedroom Villa

Highlights

Yard
Outdoor play area
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
  • 177 sq m
  • 1 bedroom
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 Bedroom (Seafront)

1 bedroom, premium bedding, memory foam beds, minibar

Villa, 1 Bedroom (Seafront)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
  • 193 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Standard Ocean View

1 bedroom, premium bedding, memory foam beds, minibar

1 King Standard Ocean View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Premium Oceanfront

1 bedroom, premium bedding, memory foam beds, minibar

1 King Premium Oceanfront

8.0 out of 10
Very good
(1 review)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Bedroom Suite

2 Bedroom Suite | 1 bedroom, premium bedding, memory foam beds, minibar

2 Bedroom Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Yard
Terrace
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 200 sq m
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Premium Room

1 bedroom, premium bedding, memory foam beds, minibar

Premium Room

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 40 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Villa, 2 Bedrooms (Seafront)

Villa, 2 Bedrooms (Seafront) | 1 bedroom, premium bedding, memory foam beds, minibar

Villa, 2 Bedrooms (Seafront)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
  • 411 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 7
  • 1 King Bed and 2 Double Beds

View all photos for Grand Suite, 1 Bedroom (Oceanfront View)

Grand Suite, 1 Bedroom (Oceanfront View) | 1 bedroom, premium bedding, memory foam beds, minibar

Grand Suite, 1 Bedroom (Oceanfront View)

Highlights

Balcony or patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 136 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Premium Ocean View

1 bedroom, premium bedding, memory foam beds, minibar

1 King Premium Ocean View

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 51 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Suite, 1 Bedroom, Oceanfront | 1 bedroom, premium bedding, memory foam beds, minibar

Suite, 1 Bedroom, Oceanfront

Highlights

Balcony or patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 95 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

1 bedroom, premium bedding, memory foam beds, minibar

Standard Room, 1 King Bed, Accessible

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Double Premium

1 bedroom, premium bedding, memory foam beds, minibar

2 Double Premium

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Standard Ocean View

1 bedroom, premium bedding, memory foam beds, minibar

2 Double Standard Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Premium Ocean View

1 bedroom, premium bedding, memory foam beds, minibar

2 Double Premium Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

1 bedroom, premium bedding, memory foam beds, minibar

Standard Room

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 40 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for 1 King Premium

1 bedroom, premium bedding, memory foam beds, minibar

1 King Premium

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 51 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Oceanfront View)

Junior Suite, 1 King Bed (Oceanfront View) | 1 bedroom, premium bedding, memory foam beds, minibar

Junior Suite, 1 King Bed (Oceanfront View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 66 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Junior Suite

1 King Junior Suite | 1 bedroom, premium bedding, memory foam beds, minibar

1 King Junior Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Yard
Outdoor play area
Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
  • 65 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for 2 Double Premium Oceanfront

1 bedroom, premium bedding, memory foam beds, minibar

2 Double Premium Oceanfront

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Fireplace
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 52 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds
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About the neighborhood

Map
An Giang, Phu Quoc, KHU DU LICH BAI DAI, GANH DAU COMMUNE

What's nearby

  • Shophouse Grand World - 12 min walk - 1.0 km
  • Corona Casino - 4 min drive - 1.6 km
  • VinWonders Phu Quoc - 6 min drive - 2.3 km
  • Vinpearl Golf Phu Quoc - 7 min drive - 4.2 km
  • Vinpearl Safari - 20 min drive - 7.2 km

Getting around

  • Phu Quoc (PQC-Phu Quoc Intl.) - 63 min drive

Restaurants

  • ‪Giraffe Restaurant - ‬19 min drive
  • ‪Lotteria - ‬6 min drive
  • Madam Khánh
  • ‪Islander Restaurant - ‬17 min drive
  • Brew Bar

About this property

Crowne Plaza Phu Quoc Starbay by IHG

Luxury family-friendly hotel near Shophouse Grand World
Located close to Corona Casino and VinWonders Phu Quoc, Crowne Plaza Phu Quoc Starbay by IHG provides free to-go breakfast, an adjacent golf course, and a beach bar. This hotel is a great place to bask in the sun with a private beach and beach volleyball. Treat yourself to a massage at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. In addition to a poolside bar and a terrace, guests can connect to free in-room WiFi.
Other perks include:
  • 2 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking
  • A beach club on site, barbecue grills, and 3 meeting rooms
  • Coworking spaces, concierge services, and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All 308 individually furnished rooms offer comforts such as private indoor hot tubs and fireplaces, in addition to thoughtful touches like premium bedding and pillow menus.
Extra conveniences in all rooms include:
  • Memory foam beds, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Rainfall showers, tubs or showers, and hair dryers
  • 45-inch LCD TVs with cable channels
  • Balconies or patios, wardrobes/closets, and refrigerators

Languages

English, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Amber Sands
  • Horizons

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Beach club
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • Free children's club
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Stroller

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (4,478 square feet of space)
  • Coworking space

Outdoors

  • Barbecue grill
  • Beach umbrellas
  • Dock
  • Firepit
  • Garden
  • In a national park
  • On a private beach
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Telescope
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Couples treatment rooms
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Memory foam mattress
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 45-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Fireplace
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 66.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 66.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Crowne Plaza Starbay
Crowne Plaza Phu Quoc Starbay
Crowne Plaza Phu Quoc Starbay by IHG Hotel
Crowne Plaza Phu Quoc Starbay an IHG Hotel
Crowne Plaza Phu Quoc Starbay by IHG Phu Quoc
Crowne Plaza Phu Quoc Starbay by IHG Hotel Phu Quoc

Frequently asked questions

Does Crowne Plaza Phu Quoc Starbay by IHG have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Crowne Plaza Phu Quoc Starbay by IHG?

As of Aug 15, 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Phu Quoc Starbay by IHG on Sep 5, 2025 start from ￥14,632, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Phu Quoc Starbay by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Crowne Plaza Phu Quoc Starbay by IHG?

Self parking is free at this property.

What time is check-in at Crowne Plaza Phu Quoc Starbay by IHG?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Crowne Plaza Phu Quoc Starbay by IHG?

Check-out is at noon.

Where is Crowne Plaza Phu Quoc Starbay by IHG located?

Located in Phu Quoc, this beachfront hotel is next to a golf course and within 3 mi (5 km) of Shophouse Grand World, Corona Casino, and VinWonders Phu Quoc. Vinpearl Golf Phu Quoc and Vinpearl Safari are also within 6 mi (10 km).

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Crowne Plaza Phu Quoc Starbay by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 117 out of 170 reviews
Rating 8 - Good. 33 out of 170 reviews
Rating 6 - Okay. 14 out of 170 reviews
Rating 4 - Poor. 1 out of 170 reviews
Rating 2 - Terrible. 5 out of 170 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jan

Liked: Cleanliness, amenities, property conditions & facilities
Nice spacious room, perfect breakfast, very friendly staff and finally gorgeous beach.
Stayed 8 nights in May 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Nice resort
Stayed 4 nights in Apr 2025

10/10 Excellent

Shuk Fan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice during breakfast. Staff were courteous and helpful. Excellent facilities. Lots to do during rainy days.
Stayed 2 nights in Jun 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff, wonderful beach but in a quiet location, not very accessible to town and shops.
Stayed 4 nights in Mar 2025

8/10 Good

julie

Liked: Cleanliness, amenities, property conditions & facilities
Loved the pool area and beach , this really makes this hotel . Rooms are very comfortable but a bit soulless and bland . Your really limited to eating at hotel as nothing around this place , far out of town . the restaurant on the beach was great during the day with good food , but limited choice in evening and very expensive. The bigger restaurant inside hotel main building was fabulous for breakfast , best choice and quality I’ve ever had , but eating here in the evening felt like you were eating in a food court with the bright lighting , though the choices of food were quite good . Really nice staff though in both restaurants, they engage in conversation and are very friendly and chatty which makes a huge difference. Overall we enjoyed our stay here for 4 nights
Stayed 4 nights in Jun 2025

8/10 Good

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure staying there. Airport shuttle service fully appreciated. Require significantly more adult oriented activities on site. Breakfast buffet superb.
Stayed 4 nights in Feb 2025

10/10 Excellent

Erdenebileg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 3 nights in Jan 2025

8/10 Good

Phan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice, staff were friendly. We had a room overlooking the pool which was very nice. The spa facilities was great. Location was a bit further out from the main township of Phu Quoc, however if you wanted to just relax this is the place to be.
Stayed 2 nights in Dec 2024

10/10 Excellent

Chehao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, fair price. love their Vietnam coffee and cocktails
Stayed 2 nights in Oct 2024

10/10 Excellent

Amelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful beach front resort which actually looked just like the photos. Great ocean view from the room with a balcony. Everything was very clean and seemed new. The staff were kind and professional. We had a very relaxing stay and enjoyed our time at the beach and the pool. Daily breakfast buffet had a wide variety of options. The free shuttle to and from the airport was extremely convenient.
Stayed 5 nights in Jan 2025

10/10 Excellent

HANGYEOL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel service was perfect. It was kind, pleasant, beautiful and convenient. Thank you so much for giving me such wonderful memories.
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Good place to stay with family. Close to the beach.
Stayed 2 nights in Dec 2023

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Love the room and also the pool side.
Stayed 2 nights in Apr 2024

10/10 Excellent

elei

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great to Vinwonders, Safari, Grand world. Clean, comfortable, good staff, good beach and swimming pool.
Stayed 4 nights in Jul 2023

10/10 Excellent

LIJU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 5 nights in Dec 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spacious resort

Spacious resort hotel with large, suite style bedrooms. Excellent breakfast.
Stayed 1 night in Aug 2022

10/10 Excellent

SI YONG

Liked: Cleanliness, staff & service, property conditions & facilities
All staffs are really kind and all brand new facilities.
Stayed 3 nights in Jul 2023

10/10 Excellent

Mavis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good
Stayed 3 nights in Dec 2023

10/10 Excellent

mie

Liked: Cleanliness, staff & service, property conditions & facilities
clean, safe, good service
Stayed 2 nights in Aug 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing experience from the start

Simply amazing real 5 star service. Wonder rooms and ambience throughout the hotel. Breakfast was also super special and everything just so fresh.
Stayed 4 nights in Jul 2023

10/10 Excellent

HIMANSHU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay at Paradise

This is a paradise not a hotel. There are only good and great things to talk about this place. The best resort in Phu Qouc Island by far. Every staff is courteous, energetic and customer focused. Lavish pools and stunning beach. Hotel rooms are immaculate. Room service is top notch. Breakfast is awesome and a food marathon with zillion of specialties. Food haven. Child friendly to the best. They have a great kids club. Free shuttles from airport to hotel. Reserve it in advance.Free shuttles to the Grand World Market. Chef Vincent and Chef Tung very accommodating and will make you feel special with mouth watering dishes we being vegetarian. VY and Vivivian at the dinner check out were amazing with great customer service and details. Queen helped our 7 year old daughter all during the stay and were very caring. There is a DJ playing your favorite tracks in the evening at the beach and also nice soothing music at dinner. We had dinner and breakfast always the hotel as it great value for money and quality which is top notch. Overall a great experience and something to remember for rest of our life.
Stayed 5 nights in Apr 2025

2/10 Terrible

Ching Shan

Disliked: Property conditions & facilities, room comfort

This hotel needs to be investigated

View from the hotel is stunning. The hotel is okay. The hotel architecture inside is like hall way, but the employees are very nice. The room was dirty so I asked them to change the room, they did and when I asked for an extra blanket the blanket had a hole. To the family who is going to stay in this hotel special have a kid when you go to the kids play room. The staff will ask kids to draw color for free and then when you are busy on your own they will suddenly without parents permission they will ask kids Choose any kind of doll then after that ask us to pay an extra money. This is supposed to first ask the parents before they let them do it. This needs to be investigated. Swimming pool water is so dirty. I don't know how many days they didn't clean the water. My daughter got sick because of the pool water. Very terrible.. We have to go to an emergency. We were supposed to check out on Sunday, but we checked out on Friday early in the morning. Stay at another hotel.
The staff will ask kids to draw color for free and then when you are busy on your own they will suddenly without parents permission they will ask kids Choose any kind of doll then after that ask us to pay an extra money.
Swimming pool water is so dirty. I don't know how many days they didn't clean the water. My daughter got sick because of the pool water. Very terrible..
Stayed 5 nights in May 2025

10/10 Excellent

hang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice and clean. Will come back again in march

10/10 Excellent

agnes

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful new property with spacious rooms. Bathroom is super fantastic. Food was the best as we tried many places in the 2 weeks spent in Phu Quoc. Beach Front Restaurant has great atmosphere and the staff, specially Ms. LAN was very helpful and kind. Thank you!

10/10 Excellent

RAFAEL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 5 nights in Jul 2022