Pepinster Vacations from ￥253,070

Nice hotel overall but the very slow restaurant service let it down massively

Rough start , I was given a twin room when I arrive instead of double room . I was put to an extension building outside the hotel . Next day I spoke to the Asian lady ( general manager) the most unhelpful manager I’ve meet . Never listen to me and she needed a customer service training - smile atleast and listen . Nice hotel but manager is a let down .

Amazing hotel, the staff were great throughout the stay and the breakfast selection and quality was fantastic.

The outside of the hotel is having a major overhaul / revamp so is not at its best. Reception is stylish but once you are beyond that the hotel could do with a good dollop of TLC. A lick of paint on the walls, repairing chips on doors and other woodwork plus new carpets could transform this hotel. A good, well sized bathroom. A very large comfortable bed gave me a good nights sleep. I did have earplugs which were needed as the toilet system seemed to have life of its own. I'm not sure what was going on with it but it seemed to partially flush every 5 to 10 minutes throughout the night.

Bland. Disastrous decor. Indifferent housekeeping quality. Poor facility for electric outlets near bedside. Breakfast - showed made to order eggs on the signage but unavailable Lounge- closed at 800pm and not available therefore after a day of sightseeing. Price paid - not good value for money