4/10 (不満)
Maguy
家族旅行
2025 年 11 月 29 日
良かった点 : 施設のコンディションと設備
We have been staying at the Residence for a long time and We LOVE the Residence Inn By Marriott because of the aesthetic, the high ceilings, the cleanliness, the breakfast, the staffs are very nice they go above and beyond to make sure that you enjoy your stay. This is why when we saw the picture of the new Residence on Expedia and Hotels.com the picture of the high ceiling and we decided to try it. But, we were a disappointed when we arrived at the new Residence the pictures of the high ceiling wasn’t there. We feel it was false advertisement because we chose this particular hotel because of the pics we saw. The front desk staffs were nice but, breakfast was not like the Residence we are used to not much to choose from. A lot of pork items only no healthy item for non pork eaters.The items that they ran out of were were not restocked We had to ask the lady to removed all those expired milk that was on display that morning. We questioned what else was expired and we don’t know???The hallways are very cold no heat, no ice bucket in the room people were making noise on top of us from 12:00 am to 2:30 am we called the front office several times but, no one answered and the next day we asked the lady we thought the front desk was supposed to be 24/7 and she said yes. She said, she sorry and would looked into it. We don’t have enough time to list all the things that happened to us on this trip. Let’s just say We will not be back too many things happened!!!
Maguy
2025 年 11 月に 4 泊滞在