6/10 (普通)
Ralph、Stockport
カップルで旅行
2025 年 12 月 3 日
良かった点 : 設備とサービス、施設のコンディションと設備
Things got off to a bad start and didn't really improve after that!
Paid extra for room with "partial sea view" but was allocated room with view of a brick wall!
Complained but was told they do not have sea view rooms because they are not near the sea and this room option has since been removed from their website.
The dispute dragged on and was not resolved to my satisfaction. I was not offered an upgrade or any form of compensation.
So many other niggles and frustrations.
Balcony got no sun at anytime of day and only had 1 chair. Was promised a second but that never materialised.
Pool areas on level 3 badly positioned so they got very little sun if any at all. Also a roof top pool and terrace was widely advertised throughout the hotel but did not exist as they were "still under construction".
Brakfast was average with limited "western" options and no coffee machine, just instant.
Plenty of thai and indian dishes available but cannot eat spicy food or curry for breakfast.
Taxi farce was ubelivable.
Afer booking taxi for airport, my flight was rescheduled and delayed by 40 minutes, so I tried to amend the taxi pick up time accordingly. No idea why but this simple task proved to be mission impossible for them. In the end, just flagged one down in the street outside.
Overall, staff are willing but seem inexperienced and unable to resolve simple issues. They promise a lot but deliver little.
Unfortunately, would not stay here again nor recommend. 👎
Ralph
2025 年 11 月に 6 泊滞在
