Parkwest Casino Sonoma

This was a new fresh hotel with well decorated spacious rooms. My only complaint was the toilets are too low. It may be a hip hotel but parents and grandparents stay here for UC events.

i have had the opportunity to stay at the Kissel annually since it first opened. Nothing has changed--the service is excellent, the room is clean, and the bed is comfortable!

I have never written a review for a hotel before and I have stayed in some pretty mediocre hotels but this takes the cake. The fact that the location is horrible, rooms are outdated and have an odd layout, outlets don’t work, wifi is slow or the fact that I did not get my roomed cleaned or at least clean towels would not be enough for me to leave a negative review. What really upset me was the horrible service. For the most part service was fine, not outstanding in anyway. On my last night I returned to my hotel a 9 and the restaurant/bar was closed. (The fact they close earlier on weekends baffles me) When I asked the women at the front desk if I can purchase something from their marketplace behind the front desk, I was met with an aggressive insinuation that I was not a guest at the hotel. Her first question was where did I come from which I had no clue how to respond. It was very obvious that she had no desire to help me. Regardless if I was even staying at this hotel, I don’t know why that would matter if I plan on purchasing something. She continued to be rude and of no help and I did not get the item I actually wanted. I’m not sure what it was about me that made her believe I was not a guest and not want to sell to me but regardless it left me feeling pretty awful. I absolutely will not be returning.